Assistant Athletics Director for Ticketing Revenue and Analytics

Additional Instructions

Please include list of references for Additional Documents #1

Quick Link

https://searchjobs.dartmouth.edu/post...

Key Accountabilities

| Description |
Ticket Office Management

• Creates and maintains exceptional customer service environment- has a demonstrated knowledge of sales office operations.
• Cooperates with area managers to oversee staff, direct operations to meet area goals.
• Generates and implements new initiatives for ticket and service sales in Athletics. Provides consultation services related to pricing and sales strategies to all sales departments.
• Participates in the daily oversight of operations for the ticket office.
• Generates and implements long term and/or short-term procedural modifications. Provides information. and necessary support services to other areas of the Athletic Department.
• Develops and implements ticketing sales strategies to increase season tickets, group tickets and single game tickets
• Researches and implements new revenue generation ideas for athletic department including but not limited to premium seating, 50/50 raffles, sales initiatives, etc.

| | Percentage Of Time | 25 |

| Description |
Ticket Sales and Game Management

• Ensures policies and procedures are implemented, approved, and monitored for the sale and allocation of tickets for ticketed varsity sports.
• Responsible for ongoing communication with ticket purchasers, including on sale and renewal deadline notifications, date and time changes and other communications relevant to ticket purchasers.
• Approves all complimentary and discount ticket requests. Directs and oversees player complimentary admission procedures to ensure compliance with Ivy and NCAA regulations.
• Ensures adherence to all ticket policies and procedures to comply with NCAA and Ivy League regulations. Creates and implements new policies and procedures for ticketing initiatives.
• Serves as liaison to the various Athletic Department offices to explain Ticket and Sales Office policies and procedures relevant to day-to-day operations and upcoming events.
• Develops and implements all ticket pricing and packaging strategies.
• Develops venue-seating plans for alumni, students, faculty/staff, sponsors, VIPs, and public.
• Recruits and hires game-day staff and approves staff payroll
• Manages, in cooperation with the Assistant Director of Ticketing and Sales, event ticketing and game access which includes nights and weekends.

| | Percentage Of Time | 25 |

| Description |
Hardware/Software/Database administration

• Troubleshoots software problems within AudienceView and for hardware including Ticket scanners, printers, and computers.
• System Administrator for sales software and database
• Configures sales, software access, reporting, email marketing communication and consultation for all sales within athletics including Ticketing, PE & FLIP, Facilities Memberships and lockers, merchandise, point of sale, and Boss tennis center (other as needed)
• Maintains and ensures meeting of industry standards for all software and hardware in the ticketing and sales office.
• Maintains mailing lists and manages communication via targeted emails for ticketing and sales related notifications.
• Serves as liaison between athletics and the college controller’s office
• Maintains online sales website for all sales items, classes, memberships, etc.
• Provides Customer Record management for all sales departments- ensures accuracy of accounts and requirements for mailing lists, email communications and sales use.
• Reports on sales for each department quarterly and as requested, responsible for reporting all information from software database for each departments sales analysis.

| | Percentage Of Time | 30 |

| Description |
Budget and Financial reconciliation

• Manages sales office budget
• Maintains files for upcoming and past events. Annotates files regarding complimentary tickets and seats which need to be held for technical requirements, VIP seating and other reasons.
• Submits financial documentation for reimbursement and consignment ticket sales.
• Reconciles all sales and maintains PCI compliance of all sales departments including providing training and hardware for all credit card sales
• Distributes all funds from sales to appropriate department budgets
• Maintains and provides access to handheld credit card machines for use across the entire department including reconciliation of revenue to appropriate budgets.
• Reconciles cash receipts, cash boxes, and change funds for daily operations.

| | Percentage Of Time | 20 |

| -- | Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others. | | -- | Performs other duties as assigned |

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Are you willing to work weekends, holidays, and late nights, if necessary?

   • Yes
   • No

2. * How did you learn about this employment opportunity?

   • Current Dartmouth employee (Please specify full name below)
   • Word of mouth
   • Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
   • jobs@dartmouth.edu email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)
   • Recruiter (Please specify full name or event below)
   • abilityJOBS
   • Chronicle of Higher Education
   • Glassdoor
   • Handshake
   • HigherEdJobs
   • Indeed
   • Inside Higher Ed
   • LinkedIn’s Job Board
   • RecruitMilitary
   • Dartmouth’s Job Board (searchjobs.dartmouth.edu)
   • Other (Please specify below)

3. If you selected “other” above, please indicate where you first heard about the opportunity:

   • NCAA Marketplace
   • DI Ticker
   • Collegiate Sports Connect
   • NACDA
   • Women Leaders in Sports
   • College Sports Communications

4. (Open Ended Question)

Documents Needed to Apply

Required Documents 1. Cover Letter 2. Resume 3. Additional Document #1

Optional Documents 1. Additional Document #2

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