Assistant Director of Ticket Operations

Position Information

 

Under the supervision of the Assistant Athletic Director for Ticket Operations, the Assistant Director of Ticket Operations will assist in all aspects of ticketing operations and fulfillment for the Athletic Ticket Office.  Duties will include but not limited to:

• Manage the hiring, termination, training, and supervision of part-time office and event staff. Responsible for scheduling part time staff to ensure adequate coverage of the ticket office and events.  Approximately 15 staff members.
• Assist with managing daily operations of the ticket office.
• Provide high level of customer service to fans and ensure any issues are efficiently resolved.
• Provide assistance to full-time staff (Development, Annual Giving and Administration) in various ticketing and fund development applications on the Paciolan system.
• Assist with setup and maintenance of ticketing system (events, venue layouts, print layouts, database management, priority points, email communication).
• Assist with setup and management of student-athlete complimentary ticket requests through Teamworks.
• Respond to emails submitted to ndsu.bisontickets@ndsu.edu and assist with incoming phone calls.
• Work independently and act as the primary component in the decision making process.
• Assist with season renewals and single game ticket sales.
• Process payments for Team Makers (annual giving) and season ticket renewals.
• Monitor and maintain integrity of cash-handling and fiscal procedures. Reconcile event ticket sales and receipts.

View Full Description

Position Information

 

Under the supervision of the Assistant Athletic Director for Ticket Operations, the Assistant Director of Ticket Operations will assist in all aspects of ticketing operations and fulfillment for the Athletic Ticket Office.  Duties will include but not limited to:

• Manage the hiring, termination, training, and supervision of part-time office and event staff. Responsible for scheduling part time staff to ensure adequate coverage of the ticket office and events.  Approximately 15 staff members.
• Assist with managing daily operations of the ticket office.
• Provide high level of customer service to fans and ensure any issues are efficiently resolved.
• Provide assistance to full-time staff (Development, Annual Giving and Administration) in various ticketing and fund development applications on the Paciolan system.
• Assist with setup and maintenance of ticketing system (events, venue layouts, print layouts, database management, priority points, email communication).
• Assist with setup and management of student-athlete complimentary ticket requests through Teamworks.
• Respond to emails submitted to ndsu.bisontickets@ndsu.edu and assist with incoming phone calls.
• Work independently and act as the primary component in the decision making process.
• Assist with season renewals and single game ticket sales.
• Process payments for Team Makers (annual giving) and season ticket renewals.
• Monitor and maintain integrity of cash-handling and fiscal procedures. Reconcile event ticket sales and receipts.
• Assist with management of major university and NCAA championship athletic events as needed. Requires evening and weekend hours for events as well as additional evening and weekend hours for event preparation and set-up.  Set-up and preparation critical to success of the events and Athletic department. Errors can result in significant loss of revenue and severe negative public relations.
• Create segments and compose bulk emails for ticket office.
• Review and update ticket office web pages to ensure accuracy.
• Update and create seating charts as needed.
• Supervise USA Wrestling ticket sales.
• Provide ticket support for away/neutral site games as needed.
• Assist with ticket sales and box office management for external events if needed.

Advertised Salary:

Commensurate with qualifications and experience.

Minimum Qualifications:

• BA or BS in Business, Accounting or related field.
• 2 years of experience in intercollegiate athletics.
• Experience with Paciolan ticketing and fundraising platforms.

Preferred Qualifications:

• 1 year supervision of game day/office staff.

Core Competencies:

• Efficient use of Excel and other Microsoft Office applications
• Efficient use of Paciolan
• Familiarity with Eloqua, Photoshop and Teamworks
• Ability to learn and adapt to new technology
• Strong customer service skills
• Excellent written and oral communication skills
• Ability to work independently
• Ability to work flexible hours
• Must be detail orientated and accurate

Applicant Materials Required:

• Formal letter of application (cover letter)
• Resume
• Names and telephone numbers of three professional references in a separate document attached as "Other Document 1"

NDSU OFFERS EXCELLENT BENEFITS!  

Full time employees are eligible for the following benefits:

• Health Insurance coverage with 100% of the premium paid for by NDSU for Single or Family Plan

  • Option of a PPO/Basic Plan or High Deductible Health Plan with Health Savings Account
  • Benefits begin the first of the month following date of hire 
  • Wellness benefits are included for healthy lifestyle participation 

• Superb Retirement Plan

  • Employer Contributions range from 7.5% - 12.26% based on position

• Basic Term Life Insurance

• Tuition Waivers for Employee (three classes per calendar year)

• Tuitions Waivers for Spouse/Partner & Dependents (eligible for 50% waiver)

• Paid Leave – including Annual leave, Sick Leave and 10 paid Holidays

• Employee Assistance Program

• Optional benefits include: Supplemental Life, Dental, Vision, Long-term care insurance, Flexible Spending Account (Health & Dependent Care) and Supplemental Retirement Plans

• More Detailed Information Here: Benefits | Human Resources | NDSU

About Us:

North Dakota State University is distinctive as a student focused, land-grant, research university. We educate leaders who solve national and global challenges by providing affordable access to an excellent education that combines teaching and research in a rich learning environment.

NDSU is in the highest Carnegie Classification of Institutions of Higher Education, R1, granted to the top research institutions in the country.

NDSU has offices across the state of North Dakota, and the main campus is in Fargo, on the Minnesota border. Along with Moorhead, Minnesota, Fargo forms one of the largest metropolitan centers between Minneapolis and Seattle. The community is consistently ranked as one of the best places to live.

No Smoking Notice:

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.

EO/AA Statement:

NDSU does not discriminate in its programs and activities on the basis of age, color, gender expression/identity, genetic information, marital status, national origin, participation in lawful off-campus activity, physical or mental disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, spousal relationship to current employee, or veteran status, as applicable. Direct inquiries to: Vice Provost, Title IX/ADA Coordinator, Old Main 201, NDSU Main Campus, Fargo, ND, 58108, 701-231-7708, ndsu.eoaa@ndsu.edu.

Diversity Statement:

NDSU strives to be a community of belonging, recognizing unique differences as strengths of our university. We seek to recruit and retain a diverse workforce that supports a community in which diverse populations and perspectives will know and learn from one another. NDSU values candidates who are committed to our core values of respect, inclusivity, community, creativity, excellence, impact, innovation, integrity, resilience, responsiveness, and transformation. Successful candidates will be committed to and help advance our strategic goal to create and maintain an open and respectful environment to promote inclusivity and diversity as a cornerstone of education, research, and outreach.

Veteran’s Preference Notice:

This position is subject to North Dakota Veteran’s Preference requirements.

Reasonable Accommodation Information

North Dakota State University is committed to providing access and reasonable accommodation in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, please contact Human Resources at 701-231-8961 or ndsu.hr@ndsu.edu.

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