Assistant Director of Ticket Operations

EXPIRED

Position Information

| Classification Title | Athletics Professional | | FLSA | Exempt | | FTE | 1.00 | | Minimum Qualifications |

Requires at least a baccalaureate degree in the field.  Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

| | Preferred Qualifications |
Paciolan experience. | | Position Summary |
This position is responsible for independently managing high level day-to-day operations of the ticket office. This position provides supervisory, project, and executive support to the UGA Athletics Ticket Office as well as oversees and coordinates the day-to-day activities. An employee assigned to this position may serve as the principle point for execution and management of all facets of Gymnastics tickets. Serve as administrative contact and liaison with internal and external constituencies and may provide specialist support services in the areas of budget management, public and community relations, general business administration, and/or student, donor, and faculty/staff affairs. | | Knowledge, Skills, Abilities and/or Competencies |
- Knowledge of ticket office functions such as season ticket renewal and the distribution process for all ticketed sports. - Excellent computer skills, including an extensive knowledge of Microsoft Office suite (Outlook, Word, and Excel) - Demonstrate the ability to multitask and work cooperatively. - Excellent communication and customer service skills. - An independent thinker, self-motivated, and accustomed to high-volume, fast-paced, detail-oriented work environments.

| | Physical Demands |
- Stand, walk, use hands, and reach with arms. - Occasionally sit and talk or hear. - Frequently lift and/or move up to 25 pounds. - Specific vision abilities include close and distance vision and peripheral vision. - The noise level in the work environment is usually moderate but escalates to high during athletic competitions.

| | Is driving a responsibility of this position? | No | | Is this a Position of Trust? | Yes | | Does this position have operation, access, or control of financial resources? | Yes | | Does this position require a P-Card? | No | | Is having a P-Card an essential function of this position? | No | | Does this position have direct interaction or care of children under the age of 18 or direct patient care? | No | | Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) | No | | Credit and P-Card policy |
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. | | Background Investigation Policy |
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website. |

Duties/Responsibilities

| Duties/Responsibilities |
Technology and Ticket Office:

• In conjunction with Annual Fund staff, manage and supervise part-time staff, students, gameday event staff to include scheduling and providing employee training.
• Collaborates daily with Athletics Compliance office and coaches/directors of operations on student-athlete complimentary ticket claim and distribution process.
• Direct Faculty/Staff ticketing for Football, Men’s Basketball, Baseball and Gymnastics.
• Coordinate institutional policies in conjunction with Faculty Athletic Representatives.
• Collect new hire and retiree forms from Campus Human Resources to accurately reflect their ticket status.
• Assist in maintaining accurate season ticket holder/donor records in Paciolan, including monitoring for potential deceased accounts
• Independently monitor and facilitate ticket office supply and equipment needs.
• Monitor office email: gatickets@sports.uga.edu

| | Percentage of time | 40 |

| Duties/Responsibilities |
Ticket Management:

• Independently manage all aspects of Gymnastics ticketing.
• Coordinate Gymnastics season setup, ticket allocation, and event preparation.
• Works directly with the business office on the budget for ticket sales.
• Responds to and/or routes all incoming correspondence.
• Create season, price codes, and reports in Paciolan ticketing software for ticket office, development office, and ticket sales to use for Gymnastics season.
• Maintain active dialogue with sport facilitators, Director of Gymnastics Operations and Event Management Lead.
• Works directly with development office and marketing on sales campaign/timeline for season tickets, single game tickets, and group tickets.
• Responsible for allocation of season tickets and postseason events.
• Responsible for game day ticket operations including sales, will call and resolution.
• Includes postseason events, which will require travel.

| | Percentage of time | 30 |

| Duties/Responsibilities |
Softball Ticket Management:

• Train and support Ticket Operations interns/grad assistants in the implementation of Softball
• Works directly with the business office on the budget for ticket sales.
• Coordinate Softball season setup, ticket allocation, and event preparation with Ticket Operations interns/grad assistants
• Supports Ticket Operations interns/grad assistants with marketing and sales manager on sales campaign/timeline for season tickets, single game tickets, and group tickets.
• Support the day of game box office with the Ticket Operations Interns/Grad Assistant’s

| | Percentage of time | 15 |

| Duties/Responsibilities |
Financial Management/Reporting:

• Assist Assistant Athletic Director of Ticket Operations in preparation for gymnastics ticket sales audit
• Maintains current and historical sales data to assist with analyzing results and related effectiveness of the ticket sales plans and initiatives implemented for gymnastics ticketed events
• Perform daily reconciliation tasks which include checking all check and cash transactions from the previous day

| | Percentage of time | 5 |

| Duties/Responsibilities |
Compliance:

• Execute in accordance with NCAA, SEC, and Institutional rules the distribution of Player/Guest, Recruiting and Student-Athlete admissions for all sports.
• Support UGAAA Compliance and Business Office with educational reminders to coaches and staff on ticket policies set forth by the Athletic Association, University, Southeastern Conference, and the NCAA.

| | Percentage of time | 5 |

| Duties/Responsibilities |
Other duties as assigned. | | Percentage of time | 5 |

Contact Information

Recruitment Contact

| Contact Details |
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.  | | Recruitment Contact Name | Dan Goldstein | | Recruitment Contact Email | dan.goldstein@uga.edu | | Recruitment Contact Phone | |

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents 1. Resume/CV 2. Cover Letter

Optional Documents

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