Assistant Director of Ticket Operations
EXPIRED

University of Connecticut

Storrs, CT

Posted Date: Jul 21, 2025

Expired Date: Jul 28, 2025

QUALIFICATION

  • Salary Expectation
    Unknown
  • Years of Experience
    3+ Years
  • Work Type
    Full-time

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Athletic Director
Conference
Big East (DI)
About the Job
Job Description

JOB SUMMARY

The University of Connecticut Division of Athletics is accepting applications and nominations for the full-time position of Assistant Director of Ticket Operations.

DUTIES AND RESPONSIBILITIES

Under the direction of the Associate Director of Athletics/Ticket Operations, this position will assist with all daily operational, financial and customer satisfaction responsibilities, which includes, but is not limited to: assist with selling tickets; meets and exceeds standards for delivering a high level of customer satisfaction to all Husky Athletic Fund donors, season ticket holders and external/internal constituents; preparing and reconciling daily athletic ticket office deposits; follows established compliance protocols and rules governing the administration and distribution of complimentary tickets; manages and monitors incoming calls and intervenes when needed for problem-solving; manages and monitors customer service window and troubleshoots when needed to resolve problems; general oversight of season, mini, single and game day sales; train student employees to provide high-levels of customer satisfaction over the phone and in person; assists with setup and transactional needs related to player/coach guest ticket management using ARMS; utilize Paciolan’ s PAC Live (formerly eVenue) and PAC io ( including PAC 7, tRes, eQuery and Access Management) platforms along with Ballena Technologies Seats 3D and Seat Relocation Management Systems; delivers tickets to customers using conventional and digital methods; data entry; finalizes, organizes and packages all event related materials into game bundles for historical and audit purposes; serves as a daily contact for Taymar Sales representatives for internal and external problem-solving.

Specific sport responsibilities will include serving as the primary ticket office administrator for volleyball, women’s ice hockey, and baseball. Assists with game day ticket operations for football, men’s and women’s basketball, and men’s ice hockey as needed.

Technical responsibilities will include responsibility for event and manifest creation, online sales setup, and database reporting using Paciolan's ticketing products and services.

Financial responsibilities will include preparing and organizing the daily deposit of ticket revenue to include cash, checks, and credit cards.

MINIMUM QUALIFICATIONS

  • Bachelor’s degree and three to four years of demonstrated ticket operations experience in a Division I athletics ticket operations office, or Master's degree and one to two years of demonstrated ticket operations experience in a Division I athletics ticket operations office.
Department History

University of Connecticut Business & Finance 2024–2025

Person Role

William Guerrero

Senior Associate Athletic Director for Financial Affairs

Nate Patrylak

Director of Business Services

Maureen O'Connor

Associate Director of Athletics/Business Services

University of Connecticut Ticketing 2024–2025

Person Role

Christopher Mead

Senior Director of Ticket Operations

Kyle Kravchuk

Associate Director of Athletics/Ticket Operations

Melissa Wielandt

Assistant Director of Athletics/Ticket Operations

Craig Cugno

General Manager of Revenue Generation

Kent Ahern

Associate General Manager of Ticket Sales

University of Connecticut Business & Finance 2023–2024

Person Role

Nate Patrylak

Director of Business Services

Maureen O'Connor

Associate Director of Athletics/Business Services

University of Connecticut Ticketing 2023–2024

Person Role

Christopher Mead

Senior Director of Ticket Operations

Kyle Kravchuk

Associate Director of Athletics/Ticket Operations

Melissa Wielandt

Assistant Director of Athletics/Ticket Operations

Craig Cugno

General Manager of Ticket Sales

University of Connecticut Business & Finance 2022–2023

Person Role

Nate Patrylak

Director of Business Services

Maureen O'Connor

Associate Director of Athletics/Business Services

University of Connecticut Ticketing 2022–2023

Person Role

Christopher Mead

Senior Director of Ticket Operations

Kyle Kravchuk

Associate Director of Athletics/Ticket Operations

Melissa Wielandt

Assistant Director of Athletics/Ticket Operations

Craig Cugno

General Manager of Ticket Sales

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