Assistant Director of Ticket Operations

EXPIRED

Assistant Director of Ticket Operations - (ATH00000290)

Description

Salary Range: 

Assistant Director of Ticket Operations - (ATH00000290)

Description

Salary Range: 

Salary commensurate with experience and qualifications

About SMU

SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University’s small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs.

SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advanced Studies.

SMU is data driven, and its powerful supercomputing ecosystem – paired with entrepreneurial drive – creates an unrivaled environment for the University to deliver research excellence.

Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for global impact.

SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry.

About the Position:

This role is an on-campus, in-person position.

In collaboration with the Assistant AD for Ticket Operations the Assistant Director of Ticket Operations will assist with the management of the Ticket Office and the ticketed SMU Sports.

The position will also assist with events that SMU hosts such as ticketed facility rentals, NCAA Tournaments, NIT games, Conference Championships, etc. They will assist in the sale and reconciliation of all ticketed SMU Athletics events and collaborate with Ticket Sales and Marketing to ensure a highly executed departmental strategy for Ticket Operations.

The role will manage inbound calls and provide customer service/sales for customers.  

Essential Functions:

• Lead ticket operations for assigned sport(s), assist w/ Football & other SMU hosted events, Manifest, prepare the tickets for sale, build packages, build special group rates or price codes, send out the digital tickets, handle building the parking, send out the parking passes, ticket requests for sports, sell single game tickets on gameday. Answer emails, fulfill, and process ticket sales for new, returning and groups sales. Assist with management of the box office, will call, fan services, gate entry points, etc. on game and event day.

• Assist with financial reconciliation, deposits and transactions.

• Assist with obtaining Mustang Club donations with the highest level of customer service. 

• Collaborate with Ticket Sales and Marketing to execute an effective departmental strategy for Ticket Operations. Work with ticket sales on reports and data, work with administration on reports and data. Work with team on comp tickets, work with admin on comp tickets/parking, etc.

• Assist with overseeing the student worker program.

Qualifications

Education and Experience:

Bachelor’s degree is required. 

A minimum of one year of work experience in a ticket office is required. Experience with financial reconciliation is also required. Experience in collegiate athletics preferred.

Knowledge, Skills and Abilities:

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills. A strong customer service orientation is essential.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills with the ability to prioritize and manage multiple tasks concurrently. A strong focus on attention to detail is essential.

Candidate must have a strong working knowledge of MS Office. A working knowledge of the Paciolan Ticketing System preferred.

Physical and Environmental Demands:

• Sit for long periods of time

Deadline to Apply:

November 21, 2023

EEO Statement:

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, accessequity@smu.edu.

Benefits:

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.

Primary Location

: USA-TX-Dallas

Job

: Athletics

Organization

: Athletics

Schedule

: Regular

Shift

: Staff

Employee Status

: Individual Contributor

Job Type

: Full-time

Job Level

: Day Job

Travel

: No

Job Posting

: Nov 7, 2023, 8:29:19 PM