Assistant Director of Ticket Operations & Annual Giving

Posting Details

Position Information

Posting Number

20260008NE

Job Title

Assistant Director of Ticket Operations & Annual Giving

Number of Vacancies

1

About Murray State

View Full Description

Posting Details

Position Information

Posting Number

20260008NE

Job Title

Assistant Director of Ticket Operations & Annual Giving

Number of Vacancies

1

About Murray State

Located in the West Kentucky region, Murray State University is a public, comprehensive University which offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis. Learn more about Careers at Murray State University.

About Murray State Benefits

Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, generous paid holidays, vacation, sick, and paid parental leave, as well as many other benefit offerings. Please refer to the Murray State Benefits page for more information.

Equal Opportunity Employment

Equal Opportunity Employer/AA. Murray State University does not discriminate based on race, color, national origin, sex, gender, identity, sexual orientation, religion, age, veteran status, disability or political or social viewpoint. All qualified applicants are encouraged to apply.

Type of Employment

Regular Full-Time

If Part Time, Enter Hours Per Week

Work Location

Murray, KY

Employment Term

12 Months

Position Type

Staff - Non-Exempt (Hourly)

Department

Athletics Ticket Operations

Summary of Job Duties and Responsibilities

The Assistant Director of Ticket Operations and Annual Giving assists with ticket operations and annual giving for all Murray State University athletics events. This position reports to the Senior Associate Athletics Director for External Relations and Strategic Initiatives, and will take daily direction from the Assistant AD for Revenue Generation & Ticket Operations and the Assistant AD for Development.

Responsibilities & Duties

• Assist new and current season ticket holders with the purchase, renewal and allocation of tickets and parking for men’s basketball, football, and any other specialty ticketed events.
• Manage inbound ticket sales for all ticketed events.
• Perform outbound calls and manage prospects for group ticket sales.
• Assist in the football game day ticket operation.
• Assist in the men’s basketball game day ticket operation.
• Serve as the primary ticket contact for women’s basketball and other sports as assigned.
• Serve as the secondary point of contact for all ticketed special events.
• Assist with annual pledge renewals for current Racer Club members and identify opportunities to move members to the next giving/membership level.
• Help with the identification of new Racer Club prospects.
• Assist with the premium sales process, including identifying new prospects.
• Work collaboratively with the revenue team to utilize effective communication and creativity in serving donors.
• Represent Murray State Athletics in a positive manner through interactions with donors, fans and alumni.
• Assist with the day-to-day operations of the Development and Ticket Office.
• Be prepared to work, as needed, all necessary sporting events across 15 varsity programs.
• Assist with the preparation and execution for various events and stewardship initiatives.
• Greet visitors and perform facility tours as requested.
• Comply with all NCAA, OVC, MVC, MVFC, and Murray State University rules, regulations and policies.
• Other duties as assigned.

Minimum Education Requirements

• Bachelor’s degree required.

Minimum Experience and Skill Requirements

• One year of relevant work experience in customer service, ticket operations, sales or development.

Preferred Education and/or Experience Qualifications

Posting Date

08/06/2025

Closing Date

08/20/2025

Open Until Filled

No

Special Instructions to Applicants

Along with the application, the following items must be included:

• Letter of application
• Resume
• Three (3) references

Hourly Rate/Annual Salary

$18.27 (Additional pay dependent upon qualifications)

Staff Grade

107

Work Hours

• Occasional nights and weekends.

Physical Demands

• Ability to stand for long periods of time on gamedays.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Do you currently have a Bachelor's degree?

   • Yes
   • No

2. * Do you have one year of relevant work experience in customer service, ticket operations, sales or development?

(Open Ended Question)

Documents Needed to Apply

Required Documents 1. Letter of Application 2. Resume

Optional Documents 1. Other Document

Apply Now

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