22-Feb-2024

Assistant Director, Ticket Operations

Athletics - Ticket Office

86834BR

University Job Title

Supervisor 1

Bargaining Unit

None - Not included in the union (Yale Union Group)

Time Type

View Full Description

22-Feb-2024

Assistant Director, Ticket Operations

Athletics - Ticket Office

86834BR

University Job Title

Supervisor 1

Bargaining Unit

None - Not included in the union (Yale Union Group)

Time Type

Full time

Duration Type

Regular

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (21)

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Athletics

Total # of hours to be worked:

37.5

Work Week

Standard (M-F equal number of hours per day)

Work Location

Central Campus

Worksite Address

20 Tower Parkway
New Haven, CT 06511

Work Model

On-site

Position Focus:

Yale Athletics is seeking a highly motivated Assistant Director of Ticket Operations to assist the Assistant Athletic Director, Ticket Operations. Primary responsibilities include leading all outbound ticket sales efforts for Yale Athletic events. In addition, this position will be a primary contact for student and temporary/casual staff effectively communicating weekly schedules, training, and payroll processing. The Assistant Director of Ticket Operations must adhere to all NCAA, ECAC and Ivy League Conference Rules and Regulations.

The following principal responsibilities are generic in nature. Applicants will find the information in this position focus to be most relevant to the needs of the position.

Essential Duties

1. Supervises the day-to-day activities of support staff. 2. Assesses and resolves or escalates problems arising within unit. 3. Assists in the development of policies and procedures in support of unit. 4. Assists in long-range planning for work unit needs. 5. Participates in unit budget planning. 6. Evaluates work requests to determine if they are appropriate to this or another area. 7. Ensures that work flow is organized and staffed for quality efficient completion. 8. Communicates deadlines and special circumstances to staff. 9. Maintains equipment and supplies for unit. 10. Completes evaluations of direct report employees. 11. Interacts with University personnel to define work assignments and requirements, communicate progress of work, and plan and coordinate projects. 12. Interacts with external sources to coordinate work necessary to fulfill projects, keep abreast of new products and technologies, or arrange for subcontractors. 13. Supervises a staff of exempt and non-exempt employees. 14. May perform other duties as assigned.

Required Education and Experience

Minimum requirement of Bachelor’s Degree in related field and two years of related experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Knowledge of sales and customer services best practices and demonstrated track record in sales and building quality relationships.

Required Skill/Ability 2:

Superior interpersonal and communication skills. Ability to work with differing populations across the University and community. Ability to problem solve and handle conflict independently.

Required Skill/Ability 3:

Strong attention to detail and ability to balance multiple tasks with evolving priority levels adjusting focus as needed. Ability to operate independently, take initiative, and apply critical thinking to make sound decisions.

Required Skill/Ability 4:

Proficient technical abilities with electronic devices and software systems and confidence in ability to quickly learn new devices and systems.

Required Skill/Ability 5:

Ability to lead, manage and train a combination of temporary/casual staff and students.

Preferred Education, Experience and Skills:

Experience in ticket operations and/or in a collegiate athletics environment. Strong supervisory or leadership experience. Please note if you have experience with any of the following: AudienceView or other ticketing platforms, ARMs, Google Sites, Photoshop.

Weekend Hours Required?

Yes

Evening Hours Required?

Yes

Drug Screen

No

Health Screening

No

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus

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