Assistant Ticket Operations Manager

Duke Athletics is firmly committed to our values of respect, trust, inclusion, discovery, and excellence, and to continuing our work to be an equitable and inclusive environment for all. Our collective success within and beyond the competitive arena depends on each community member being and feeling welcomed, respected, and valued. Through continuous education, reflection, humility, and accountability, we strive to develop leaders who embody these ideals.

Be You.

At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Assistant Ticket Operations Manager , you’ll be a vital part of a collaborative, interdisciplinary team that supports students from diverse backgrounds as they pursue careers in data science.

Be Bold.

What You’ll Do:

• Assist the Assistant Directors of Ticket Operations with the management and supervision of all box office functions.
• Oversee day-to-day operations of the ticket office, including processing ticket orders for various events.
• Provide excellent customer service by dealing with customers in-person, monitoring ticket office phone lines and voicemails, and maintaining email correspondence.
• Write and send communications both on an individual and mass level.
• Assist with the management of game day activities at home and on the road.

Duke Athletics is firmly committed to our values of respect, trust, inclusion, discovery, and excellence, and to continuing our work to be an equitable and inclusive environment for all. Our collective success within and beyond the competitive arena depends on each community member being and feeling welcomed, respected, and valued. Through continuous education, reflection, humility, and accountability, we strive to develop leaders who embody these ideals.

Be You.

At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Assistant Ticket Operations Manager , you’ll be a vital part of a collaborative, interdisciplinary team that supports students from diverse backgrounds as they pursue careers in data science.

Be Bold.

What You’ll Do:

• Assist the Assistant Directors of Ticket Operations with the management and supervision of all box office functions.
• Oversee day-to-day operations of the ticket office, including processing ticket orders for various events.
• Provide excellent customer service by dealing with customers in-person, monitoring ticket office phone lines and voicemails, and maintaining email correspondence.
• Write and send communications both on an individual and mass level.
• Assist with the management of game day activities at home and on the road.
• Manage ticket operations and game day logistics for assigned sports.
• Assist with inventory for gameday functions.
• Ensure adherence to all Duke and NCAA rules regarding ticket sales and distribution.
• Perform any other duties as assigned by the Assistant Director of Ticket Operations.

Choose Duke.

• Qualifications:
  • BA/BS with a minimum of 1-year experience at the collegiate or professional level, or an equivalent combination of education and experience.
  • Proficiency with Microsoft Office, with an emphasis on Excel and Word.
  • Demonstrated sound personal interface, organizational, and coordinating skills.
  • Excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees, and vendors with a positive attitude.
  • Proven job reliability, diligence, and dedication.
  • Flexibility with working nights, weekends, and holidays.

Minimum Qualifications

Education

Work requires analytical, communication and organizational skills generally acquired through completion of a Bachelor's degree program.

Experience

No experience required beyond bachelor's degree.

Degrees, Licensures, Certifications

No experience required beyond bachelor's degree.

Anticipated Pay Range:

Duke University provides an annual base salary range for this position as USD $18.00 to USD $22.39. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family- friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

How to Apply:

Interested Applicants should submit a cover letter, resume, and list of three references online at careers.duke.edu.

Ready to Make a Difference?

Apply now and help us build a stronger, smarter, and more connected future.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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