Associate Director, Ticket Sales

EXPIRED

Associate Director, Ticket Sales-24000001SD

Description

General Description** :**

The Associate Director of Ticket Sales oversees all reporting, call traffic and accountability of the ticket sales representatives, while maintaining prospecting/lead list for all ticket sales representatives. They will maintain customer service standard for all ticket sales staff. Reporting to the Associate A.D., Ticket Sales, the Associate Director will increase revenue through new ticket sales for all ticketed sports.

Associate Director, Ticket Sales-24000001SD

Description

General Description** :**

The Associate Director of Ticket Sales oversees all reporting, call traffic and accountability of the ticket sales representatives, while maintaining prospecting/lead list for all ticket sales representatives. They will maintain customer service standard for all ticket sales staff. Reporting to the Associate A.D., Ticket Sales, the Associate Director will increase revenue through new ticket sales for all ticketed sports.

Duties and Responsibilities:

• Develops the programming, management and training for the ticket sales representatives. Responsible for creating a motivating environment set-up for success and sets daily, monthly and yearly ticket sales goals along with metrics.
• Provides oversight during annual performance reviews to properly evaluate ticket sales representatives. Hires, retains ticket sales representatives during transition. Mentors ticket sales representatives to ensure an opportunity for professional development.
• Develops and executes ticketing sales plans, including creating external prospecting events designed for ticket sales growth. Responsible for the coordination and execution of these prospecting events.
• Responsible for the direction of a high level of productivity from the ticket sales team, ensuring a high outbound call volume from the sales team. Manages the daily call metrics and establishes new goals as needed.
• Responsible for an established portfolio of sales targets and must meet the ticketing goals set forth by the Assoc. AD, Ticket Sales.
• Works closely with ticket operations, Tennessee Fund and marketing staff to develop weekly ticket sales reports. Based on these reports, this position will create and implement a sales strategy to enhance weekly ticket sales revenue.
• Collaborates with Associate AD, Ticket Sales, Associate AD of Fan Experience and Marketing, Associate AD, Ticket Operations and the Tennessee Fund on lead generation, lead qualification, and implements sales strategy for most effectively utilizing leads. Will create and execute this strategy along with the ticket sales representatives.
• Executes sales strategy by working closely with ticket operations, marketing, Tennessee Fund, communications, operations, business office and IT departments as well as campus entities. This person is solely responsible for the outbound sales results of the ticket sales representatives.
• Collaborate with Associate AD, Ticket Sales, ticket operations, Tennessee Fund and marketing staff to develop ticket pricing, ticket packages. Executes the sales plan and fulfills deliverables.
• Generates data/analytics and customer data reports to drive business strategy and pricing. Executes business strategy plans to increase ticket revenue.
• Research, develop and oversee the implementation of best practices and policies / procedures related to the maximization of ticket sales for Athletics events.
• Constantly evaluate the ticket industries, evaluate trends present creative solutions and execute new ideas to enhance revenue generation.
• Other duties as assigned.

Qualifications

Required Qualifications:

Education:

Bachelor’s Degree in Business, Sport Management, Marketing or a related field is required. Master’s Degree in Business, Sport Management, Marketing or a related field is preferred.

Experience:

Experienced salesperson with a minimum of one-two years of proven success in collegiate athletics or professional sports, one year of management & supervisory experience.

Skills:

• Excellent communication and interpersonal skills.
• Strong attention to detail, creative and leadership abilities.
• Knowledge with the use of CRM, data analytics and ticketing software.
• Teamwork and collaborative skills.
• Knowledge of social media platforms to help generate leads.
• Excellent verbal and written communication skills.
• Problem solving skills.

Behaviors:

Demonstrated behavioral expectations include:

• Unquestioned integrity and trustworthiness
• Adherence to University, Southeastern Conference, and NCAA rules and regulations
• Commitment to the Athletics Department and University’s mission
• Flexible to various scheduling to include nights, weekend work and some holidays.
• Ability to work with diverse populations in a positive manner
• Commitment to the Athletics Department and University’s mission

Job

Executive/Administrative

Primary Location

US-Tennessee-knoxville

Organization

Athletic Dept Administration

Schedule

Full-time

Campus/InstituteKnoxville

Job Posting

Aug 21, 2024, 8:50:53 PM