Athletic Event & Ticket System Data Manager

Special Instructions to Applicants

The budgeted hiring salary/target range for this position is from the posted minimum to $30.65 hourly, with salary placement based on skills, knowledge, and experience.

Position Summary

Under the direct supervision of the Assistant Director - Athletics, serve as "point" person for Central Ticket Office for Athletic events produced and operated by the Department of Intercollegiate Athletics. This position has overall responsibility for the day to day ticket sales and ticket distribution of assigned Olympic Sports event tickets. Responsible to obtain from Athletic Department client event management personnel all necessary information for the Central Ticket Office to successfully fulfill our responsibilities as they relate to ticketing these events. This role includes responsibilities related to marketing, sales, promotions, and ticket fulfillment. The position serves as one of two primary points of contact for data coordination within the ticketing system database. Duties include, but are not limited to, uploading and managing customer lists; generating targeted lists for phone and email solicitations; assigning leads to sales representatives; maintaining and updating customer–sales representative assignments; running a variety of reports; and supporting the transfer of ticketing system data to the UCLA Development CRM system.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

• 1. Skill in setting priorities which accurately reflect the importance of job responsibilities. (Required)
  • 2. Ability to make decisions on immediate problems, within scope of authority, based upon proper knowledge of policies and procedures, including all pertinent NCAA rules and regulations. (Required)

Special Instructions to Applicants

The budgeted hiring salary/target range for this position is from the posted minimum to $30.65 hourly, with salary placement based on skills, knowledge, and experience.

Position Summary

Under the direct supervision of the Assistant Director - Athletics, serve as "point" person for Central Ticket Office for Athletic events produced and operated by the Department of Intercollegiate Athletics. This position has overall responsibility for the day to day ticket sales and ticket distribution of assigned Olympic Sports event tickets. Responsible to obtain from Athletic Department client event management personnel all necessary information for the Central Ticket Office to successfully fulfill our responsibilities as they relate to ticketing these events. This role includes responsibilities related to marketing, sales, promotions, and ticket fulfillment. The position serves as one of two primary points of contact for data coordination within the ticketing system database. Duties include, but are not limited to, uploading and managing customer lists; generating targeted lists for phone and email solicitations; assigning leads to sales representatives; maintaining and updating customer–sales representative assignments; running a variety of reports; and supporting the transfer of ticketing system data to the UCLA Development CRM system.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

• 1. Skill in setting priorities which accurately reflect the importance of job responsibilities. (Required)
  • 2. Ability to make decisions on immediate problems, within scope of authority, based upon proper knowledge of policies and procedures, including all pertinent NCAA rules and regulations. (Required)
  • 3. Skill in ticket management including working knowledge of: audit procedures and controls, operations aspects of processing orders, ticket assignment and allocation, complimentary tickets, and special team ticketing needs. (Required)
  • 4. Skill in ticket seating assignment, including the ability to prioritize seating improvement requests, categorize same, and the ability to make independent decisions regarding how best to solve seating improvement requests from a wide-ranging customer base. (Required)
  • 5. Demonstrated skill in developing methods of data collection, and ability to determine information needs and how best to accumulate and report this data. (Preferred)
  • 6. Demonstrated skill in personnel supervision and personnel administration. (Preferred)
  • 7. Ability to establish and maintain effective and cooperative working relationship with co-workers and the Central Ticket Office customers and clients, as well as other University Departments. (Required)
  • 8. Demonstrated skill in generating innovative ideas and exploring alternative approaches and solutions to problems. (Preferred)
  • 9. Display organizational skills as well as the ability to prioritize and complete assignments in a manner accurately reflecting the relative importance of job responsibilities without constant supervision. (Required)
  • 10. Ability to work under time constraints and with conflicting deadlines, frequent interruptions and distractions. (Required)
  • 11. Ability to communicate effectively regarding policies, procedures, and situations regarding ticket management to supervised personnel. (Required)
  • 12. Skill in writing business correspondence, concise reports, and logical analytical studies and demonstrated working knowledge of computer software including Microsoft Office products. (Preferred)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
  • Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Schedule

8:00am-5:00pm
Union/Policy Covered

99-Policy Covered
Complete Position Description

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