Athletics Ticket Manager

Job Description:

The Ticket Manager is responsible for ticket operations and sales (planning, compliance, security, customer service) and other cash handling duties, including: ticket sales, accounting, reconciliation and reporting, and oversight of the Assistant Ticket Manager. Manage staffing of event workers at athletic contests. Assure timely and accurate bank deposits and cash controls and tie to University ledgers in Workday.

Education and Experience

• Bachelor’s degree with 2-4 years related experience or equivalent combination of education and experience.

• Three years’ experience in a collegiate athletics ticket office (two years of Brown accounting/financial experience, other collegiate athletics administrative experience, or other cash management experience can be substituted to meet this qualification).

Job Competencies

• Knowledge of both MAC and PC operating systems.

• Excellent communication and customer service skills.

• Prior experience with an online ticketing system, preferably AudienceView.

• Knowledge of Microsoft Office and Google Suite and willingness to learn new systems as required.

Job Description:

The Ticket Manager is responsible for ticket operations and sales (planning, compliance, security, customer service) and other cash handling duties, including: ticket sales, accounting, reconciliation and reporting, and oversight of the Assistant Ticket Manager. Manage staffing of event workers at athletic contests. Assure timely and accurate bank deposits and cash controls and tie to University ledgers in Workday.

Education and Experience

• Bachelor’s degree with 2-4 years related experience or equivalent combination of education and experience.

• Three years’ experience in a collegiate athletics ticket office (two years of Brown accounting/financial experience, other collegiate athletics administrative experience, or other cash management experience can be substituted to meet this qualification).

Job Competencies

• Knowledge of both MAC and PC operating systems.

• Excellent communication and customer service skills.

• Prior experience with an online ticketing system, preferably AudienceView.

• Knowledge of Microsoft Office and Google Suite and willingness to learn new systems as required.

• Strong financial accounting ability.

• Demonstrated ability to independently manage competing priorities.

• Ability to meet deadlines in a fast-paced, multi-faceted work environment.

• Possess a willingness and ability to support a diverse and inclusive environment.

• Flexible to change and interruptions.

• Ability to organize and prioritize workload in a multi-tasking environment while maintaining careful attention to detail.
   

All division employees are required to demonstrate exemplary ethical conduct and conformance to NCAA rules and regulations; the duties of the position are to be performed in compliance with all NCAA, Ivy League rules and regulations; and any rules violations on behalf of themselves or any knowledge of violations within the division are to be reported to the compliance office and appropriate parties. Employees in coaching positions must receive annual rules education on NCAA legislation related to recruiting by the compliance office and maintain current AED/CPR and First Aid certification (certification is available at no cost through the Division).

The successful candidate for this position will be required to complete a criminal background, education, DMV and credit check satisfactory to Brown University prior to commencing employment.

Benefits of Working at Brown:

Information on the Benefits of Working at Brown can be found here.

Recruiting Start Date:

2025-01-22

Job Posting Title:

Athletics Ticket Manager

Department:

Athletics and Recreation

Grade:

Grade 9

Worker Type:

Employee

Worker Sub-Type :

Regular

Time Type:

Full time

Scheduled Weekly Hours:

37.5

Position Work Location:

Hybrid Eligible

Statement on Equity, Diversity and Inclusion:

All positions require demonstrated ability to work collaboratively with faculty, staff, students, and other Brown and community stakeholders with diverse perspectives and demonstrated ability to contribute to an inclusive environment.

Submission Guidelines:

Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Still Have Questions?

If you have any questions you may contact employment@brown.edu.

EEO Statement:

Brown University is an E-Verify Employer.

As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.

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