Director, Ticket Operations

Director, Ticket Operations

Posting Number

req19923

Department

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Director, Ticket Operations

Posting Number

req19923

Department

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Administration and Athletics

Department Website Link

Location

Main Campus

Address

Tucson, AZ USA

Position Highlights

This role is pivotal to the daily success of the Arizona Ticket Office. This position oversees ticket operations for men’s basketball plus one other sport (to be determined). Responsibilities encompass all aspects of ticketing for their assigned sports, from start to finish, as well as leading the box office on event days. The position reports to the Assistant AD, Ticket Operations and Customer Service and acts within the rules and regulations of the University, Conference, and NCAA.

The Athletics Department is dedicated to excellence in collegiate sports, building a modern model of intercollegiate athletics fostering a culture of integrity, innovation, and student-athlete success.

This position requires the ability work a flexible schedule, including nights and weekends, and travel for competition.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here .

Duties & Responsibilities

Manages ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and postseason processes

Primary ticket operations sport lead for Men’s Basketball and one other assigned sport (to be determined)

Secondary ticket operations sport lead for Football, working closely with Assistant AD on all aspects of ticketing for football game days

Assists with managing daily operations of the ticket office

Assist with hiring, training, and supervising student workers in-office and at events

Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sports

Assist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customers

Ability to problem solve and make decisions

Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude

Expected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority

Self-motivated, detail-oriented, and dedicated to initiate, lead, and support value-added projects

Demonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneously

Additional duties as assigned

Knowledge, Skills and Abilities:

Knowledge of NCAA rules and regulations

Excellent interpersonal, communication, and time management skills

Proficient in MS Office suite

Minimum Qualifications

Bachelor’s Degree

Five years of experience within collegiate or professional ticket operations with Paciolan Ticketing system or a comparable ticketing system

Ability to work a flexible schedule including nights and weekends and travel as needed

Preferred Qualifications

Master’s degree

Demonstrated extensive knowledge of the Paciolan Ticketing System

Direct experience within Division 1 collegiate athletic ticket operations

FLSA

Exempt

Full Time/Part Time

Full Time

Number of Hours Worked per Week

40 + nights and weekends

Job FTE

1.00

Work Calendar

Fiscal

Job Category

Athletics

Benefits Eligible

Yes - Full Benefits

Rate of Pay

$47,356 - $59,195

Compensation Type

salary at 1.0 full-time equivalency (FTE)

Grade

6

Compensation Guidance

The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator .

Grade Range Minimum

$47356

Grade Range Midpoint

$59195

Grade Range Maximum

$71034

Career Stream and Level

PC3

Job Family

Events Mgmt, Athletics

Job Function

Athletics

Type of criminal background check required:

Name-based criminal background check (non-security sensitive)

Number of Vacancies

1

Target Hire Date

7/16/2024

Expected End Date

Contact Information for Candidates

Kelsey Crawford

crawfordk@arizona.edu

Open Date

7/9/2024

Open Until Filled

Yes

Documents Needed to Apply

Resume, Cover Letter, and One Additional Document

Special Instructions to Applicant

Application: The online application should be completed in its entirety. Blank or missed information may be considered an incomplete submission.

Letter of Interest: Should clearly indicate how your skills and professional employment experience meet the Minimum and the Preferred qualifications (if applicable).

Additional Questions: Please answer the questions completely.

1. Describe your knowledge of NCAA and Pac-12 Conference rules and regulations relating to academics, satisfactory progress, and eligibility.

2. Please list below any experience you have had since 2015 with high school or college student-athletes. This includes working or volunteering in any capacity with a high school, AAU, sports club, junior college or 4-year institution student-athlete, athletics team or department.

3. Applicants for this position are subject to the following NCAA Bylaws 11.4.2, 11.4.2.1, 11.4.2.2, 11.4.3, 11.4.3.1, 11.4.3.2, 11.4.4, 11.4.4.1, and 11.4.4.2. You may be asked about these Bylaws in an interview, and you may be asked to sign a future affirmation confirming the same prior to or upon your employment by The University of Arizona, if you are selected for employment. Do you understand that by submitting your application for employment you are affirming that you have read these Bylaws, and that such Bylaws would not preclude your employment by The University of Arizona?

4. Are you the parent, coach, relative or guardian of a prospective student-athlete (i.e., student in 9-12 grade or 7–12 grade for men’s basketball or junior college student) in the sport of men’s basketball, women’s basketball or football or have any other type of association with any prospective student-athlete in the sports of men’s basketball, women’s basketball or football? If yes, please explain.

5. Is your potential employment within the athletic department conditioned upon the enrollment of any prospective student-athlete (i.e., student in 9-12 grade, 7-12 grade for men's basketball or junior college) in the sport of men's basketball, women's basketball or football? If Yes, please explain.

6. Do you understand that failure to disclose any information related to your affiliation with a prospective student-athlete (student in 9-12 grade, 7-12 grade for men's basketball or junior college) in the sports of football, men's basketball or women's basketball might render your application ineligible for consideration?

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.

Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.

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