Event Services Manager

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Event Manager

Job Duties:

The Division of Intercollegiate Athletics (Wisconsin Athletics) is seeking an Event Services Manager to support the Guest Services and Event Management departments in the planning and execution of safe and fan-friendly events.

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Event Manager

Job Duties:

The Division of Intercollegiate Athletics (Wisconsin Athletics) is seeking an Event Services Manager to support the Guest Services and Event Management departments in the planning and execution of safe and fan-friendly events.

This role assists in the development and supervision of student employees and manages operations that impact the guest experience at athletic department hosted events. Additionally, the position serves as the primary event manager for select events and acts as an operational liaison with the Badger Sports Camps office. Success in this role requires strong communication and collaboration skills, as it involves close engagement with staff, campus partners, vendors, and guests. This position is under the general supervision of the Assistant Athletic Director for External Operations.

This role will focus on:

• Assisting in the management of the Guest Services student employee team of approximately 80 students. Supervision of student employees includes overseeing elements of their hiring, training, scheduling, skill development, event assignments, and performance tracking.

• Serving as the primary event manager for select events. This includes collaborating with coaches, staff, university departments, vendors, and external clients to plan events, and creating and managing event plans, diagrams, and staff directives with cross-functional teams.

• Developing budgeting and financial documents to track operational expenses.

• Serving as an operationally minded planning liaison with the Badger Sports Camps office.

Key Job Responsibilities:

• Establishes and executes day-to-day operational functions and goals of events to align with existing strategy

• Establishes and sustains relationships with internal and external stakeholders

• Monitors the budget and approves expenditures

• Identifies, proposes, and implements new or revised unit operational policies and procedures

• May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees

Department:

Athletics, Guest Services

Compensation:

The starting salary for the position is $56,112 (but is negotiable based on experience and qualifications)

Required Qualifications:

• Minimum two (2) years professional work experience in an athletics or entertainment industry setting.

• Strong customer service skills with an ability to teach and train others on guest related best practices.

• Excellent communication, administrative, organizational, problem-solving, and time/project management skills.

• Ability to work collaboratively with faculty, staff, students, and clients of varying backgrounds, interests, and abilities in an atmosphere of mutual respect.

• Proficient in all Microsoft Office software applications.

• Knowledge of crowd management, safety/security procedures, and accessibility accommodation services.

Preferred Qualifications:

• Experience managing event staffing plans and supervising event day employees.

• Either proficient or possessing the ability to learn industry specific event software programs including facility and employee scheduling software; event operations management software such as 24/7; and computer aided design software such as social tables or CAD.

• Understanding of NCAA, Big Ten, and WCHA rules/regulations.

• Previous experience in athletics administration and event planning for a collegiate or professional organization.

Education:

Bachelor's degree in Sports Management, Athletic Administration, or related fields is preferred.

How to Apply:

Click the "Apply" button to start the application process.

You will be prompted to upload the following documents:

-Resume

-Letter of Qualifications

Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.

Contact Information:

Tianwei Miller, tm6@athletics.wisc.edu, 608-265-4138

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

The University of Wisconsin-Madison is an Equal Opportunity Employer. 

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment. 
 
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). 
 
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

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