Game Attendant - Intercollegiate Athletics

Summary

Responsible for working home Falcon Athletic Games (Football, Hockey, Men's Basketball, Women's Basketball, Volleyball, and Gymnastics) and special events as an Usher, Bag Checker, Credential, and/or Game Day Parking. Provide a safe, customer-friendly environment. Provide exceptional guest service at Falcon Athletic home games and events.
Usher - Responsibilities include checking tickets, directing guests to their seats, and handling guest service issues including, but not limited to, incidents in the facility, event issues, alcohol awareness, lost children, and guests with special needs.
Bag Checkers - Responsibilities include checking bags, coats, and patrons for prohibited items as they enter the facility. Checking and scanning tickets
Game Day Parking-Responsible for setting up and tearing down parking cones, signage, and barricades. Responsible for collecting money and distributing vehicle tickets at Falcon Athletic home games and events. Check parking passes for vehicles entering without a ticket-direct vehicles to the appropriate location. Game Day Parking staff is responsible for ensuring every car entered has been paid and the money collected balances with the number of tickets sold.

Essential Functions

Primary responsibilities for Usher

• ABILITY TO WORK FALCON ATHLETIC HOME GAMES FOR THE ENTIRE SEASON.
• Monitor the actions of all patrons to enforce rules and safety protocols.
• Provide the primary level of guest assistance in the seating area.
• Allow or disallow access into the seating areas based on tickets and credentials.
• Help guests locate their assigned seats and report any ticketing problems to a supervisor.
• Provide guests with directions or other venue information.

Summary

Responsible for working home Falcon Athletic Games (Football, Hockey, Men's Basketball, Women's Basketball, Volleyball, and Gymnastics) and special events as an Usher, Bag Checker, Credential, and/or Game Day Parking. Provide a safe, customer-friendly environment. Provide exceptional guest service at Falcon Athletic home games and events.
Usher - Responsibilities include checking tickets, directing guests to their seats, and handling guest service issues including, but not limited to, incidents in the facility, event issues, alcohol awareness, lost children, and guests with special needs.
Bag Checkers - Responsibilities include checking bags, coats, and patrons for prohibited items as they enter the facility. Checking and scanning tickets
Game Day Parking-Responsible for setting up and tearing down parking cones, signage, and barricades. Responsible for collecting money and distributing vehicle tickets at Falcon Athletic home games and events. Check parking passes for vehicles entering without a ticket-direct vehicles to the appropriate location. Game Day Parking staff is responsible for ensuring every car entered has been paid and the money collected balances with the number of tickets sold.

Essential Functions

Primary responsibilities for Usher

• ABILITY TO WORK FALCON ATHLETIC HOME GAMES FOR THE ENTIRE SEASON.
• Monitor the actions of all patrons to enforce rules and safety protocols.
• Provide the primary level of guest assistance in the seating area.
• Allow or disallow access into the seating areas based on tickets and credentials.
• Help guests locate their assigned seats and report any ticketing problems to a supervisor.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt and friendly manner.

Primary responsibilities for Bag Checker - ABILITY TO WORK FALCON ATHLETIC HOME GAMES FOR THE ENTIRE SEASON. - Monitor the actions of all patrons to enforce rules and safety protocols. - Allow or disallow access into the arena based on adherence to the prohibited items list. - Must be very comfortable with the Prohibited Items list. - Provide guests with directions or other venue information. - Act upon all comments/complaints in a prompt and friendly manner.

Primary responsibilities for Game Day Parking Staff - ABILITY TO WORK FALCON ATHLETIC HOME GAMES FOR THE ENTIRE SEASON. - Greet all vehicles at parking lot entrances. - Verify parking permits or take parking money for vehicles without permits. - Direct cars to appropriate parking locations (general parking, permits, etc.). - Money counting and making appropriate change in fast paced environment. - Act upon all comments/complaints in a prompt and friendly manner.

Primary responsibilities for Credentials - ABILITY TO WORK FALCON ATHLETIC HOME GAMES FOR THE ENTIRE SEASON. - Monitor the actions of all patrons to enforce rules and safety protocols. - Allow or disallow access into the arena based on adherence to the prohibited items list, credentials, and tickets. - Create credentials for guests before arrival. - Pass out credentials to designated guests.

Minimum Qualifications

• ABILITY TO WORK FALCON ATHLETIC HOME GAMES FOR THE ENTIRE SEASON.
• ABLE TO WORK IN ALL WEATHER CONDITIONS.
• Possess and maintain CPR, First Aid, and AED certification.
• Ability to maintain a pleasant and mannerly demeanor when speaking with customers.
• Comfortability with handling and responding to customer complaints.
• Previous money handling and cash counting experience.
• Ability to withstand continuous standing.
• Responsible, dependable, works well with others, and enthusiastic.
• High level of interpersonal communication skills.
• Able to communicate on two-way radios

Bowling Green State University is an Equal Opportunity Educator and Employer. We are committed to ensuring an equal employment opportunity for all applicants and encourage applications from all regardless of sex, race, veteran-status, disability, age, gender identity, genetic information, religion, or sexual orientation. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email ohr@bgsu.edu.

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