General Manager

EXPIRED

General Manager

LOCATION Main Campus - Buies Creek NC

Job Code 2976

# of Openings 1

General Manager

LOCATION Main Campus - Buies Creek NC

Job Code 2976

# of Openings 1

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POSITION:                   General Manager

DEPARTMENT:            Keith Hills

STATUS:                      Full Time

Position Summary:

The General Manager leads and directs the clubhouse operations at Keith Hills Golf Club to include: golf operations, food and beverage, retail merchandising, grounds maintenance, and marketing. Five pillars of the position are:

• leading and empowering a unified and engaged team.
• creating an environment for an incomparable customer experience.
• developing and meeting financial goals for the facility.
• developing and growing the Keith Hills brand in coordination with Campbell University.
• and coordinating and collaborating with Campbell’s PGA Golf Management Program and Men’s and Women’s Golf Teams.

Essential Duties and Responsibilities:

  Leading & Empowering:

• Provide a strong visionary leadership and strategic approach to management in all areas of the club.
• Recruit, onboard, train, and deliver timely feedback to build and retain a staff of high performing employees.
• Foster a culture of clarity, inclusion, and respect for employees, members, and guests.
• Provide direction, supervision, and guidance to all levels of employees, developing and mentoring as needed.
• Be a visible and “present” leader who exhibits professionalism and strong interpersonal skills in all interactions.
• Engage with members and guests, including playing opportunities, with the goal of building lasting relationships.
• Mentor PGA Golf Management students by engaging with them on the golf course and in potential classroom speaking opportunities.

Financial Strategies:

• Develop long-range performance and financial goals through historical analysis, current market trends, and consideration of facility assets.
• Monitor revenue forecasts and results on a daily, weekly, monthly basis that can be counted on for timely and accurate information for all parts of the club.
• Install controls and cost-effective procedures related to employee payroll, purchases, inventories, and supplies.

Brand Growth & Marketing:

• Develop a comprehensive marketing strategy and budget to include short- and long-term initiatives designed to expand the Keith Hills operation.
• Build brand awareness for targeted audiences by enhancing Keith Hills’ online reputation and social media presence.
• Create a system of member feedback to assure satisfactory communications between club members, general public, and employees.
  

Facility Operations:

• Interact with all department managers to ensure cohesive and efficient facility operations.
• Maintain managerial oversight for Golf Operations, Retail, Food & Beverage, and Golf Maintenance with a focus on empowering managers to lead their departments.
• Institute a framework for a highly functional operations team through the development of policies and procedures, cyclical training and feedback, and generation of systemic action plans.
• Ensure each department operates at the highest level of standards of fiscal performance, service, and guest experience.
• Maintain knowledge and understanding of all applicable federal, state, and local laws to ensure facility compliance.
• Provide daily support to the Golf Operations and Director of Golf as needed and until a fuller golf staff is sustained.

Campbell University:

• Coordinate and collaborate regularly with the PGA Golf Management Program Director and the Men’s and Women’s Golf Teams’ Coach to ensure the success of these strategic priorities.
• Employ students studying in the PGA Golf Management Program as needed on a part-time or full-time basis, including the potential for a PGM Graduate Assistant.
• Create internship opportunities or special projects, as needed, to serve students studying in the PGA Golf Management Program.
• Manage clubhouse operations to ensure priority scheduling for practice and tournaments in support of the PGA Golf Management Program and the Men’s and Women’s Golf Teams.
• Ensure Keith Hills is presented at its best when hosting tournaments for the PGA Golf Management Program, the Men’s and Women’s Golf Teams, and local High School Golf Teams.

Professional Development:

• Be visible in the local golf community and PGA/CMAA communities to remain knowledgeable on industry trends and grow professional networks.
• Proactively initiate ways to grow professionally and continually improve.
• Maintain a professional appearance and demeanor at all times.
• Uphold and abide by Campbell University policies and procedures, including but not limited to Title IX, and Information Security, including but not limited to; HIPAA, FERPA and other state and federal mandates.
• Other job-related duties, responsibilities and activities may change or be assigned at any time with or without notice.  

Education/Experience:  

Education: 

• A BS or BA degree from an accredited college or university, preferably in business, golf management, or hospitality/sport management.
• Master’s degree and/or industry certifications preferred.  
• PGA of America member and/or CMAA member required.

Experience :  

• Minimum 5 years of leadership experience in the golf industry is preferred.
• Experience in a higher education or non-profit sector desired

Knowledge, Skills, and Abilities:

The General Manager will have significant knowledge and understanding of the golf business and industry.  Specific preferred skills include:   

• excellent written and verbal communication skills with internal and external elements.
• proactive approach to problem solving with strong decision-making capability.
• ability to achieve high performance standards and meet deadlines in a fast-paced environment.
• adeptness to manage multiple projects and tasks simultaneously.
• effectively build strong relationships; and develop and lead a successful team.

To Apply For This Position:  

Campbell University is unable to accept paper or email applications. Interested parties may submit their candidacy by clicking on the “Apply Now” button below , or, if you are viewing this posting via an outside source, visit us online at http://www.campbell.edu/employment/   to apply. IMPORTANT: A cover letter, CV or resume, and contact information for three professional references are requested as part of the application process. Applications without these attachments may be considered incomplete.   If you have any questions, or if you are an individual with a disability and need assistance completing an application for employment contact the Human Resources Department at 910-893-1256 or email employment@campbell.edu .  Campbell University is an Equal Opportunity Employer.

Campbell University maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Accordingly, the University is committed to administering all educational and employment activities without discrimination as to race, color, sex, sexual orientation, gender identity or expression, age, ethnicity or national origin, religion, disability, genetic information, protected veteran and military status and any other characteristic protected by law, except where appropriate and authorized by law. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Employees and applicants of Campbell University will not be subjected to any form of harassment or discrimination for exercising rights protected by, or because of their participation in, an investigation or compliance review related to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act, Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, the Veterans Employment Opportunities Act of 1998, or any other federal or state nondiscrimination law, rule, or regulation.

Campbell University also maintains affirmative action programs to implement our equal employment opportunity policy. Employees or applicants who wish to review appropriate portions of these affirmative action programs may schedule an appointment to do so by contacting Human Resources at the Buies Creek campus, during normal business hours.

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