WORKPLACE TYPE: On-site (work in-person at business location)
ANTICIPATED HIRING RANGE: $6,280 - $7,084
However, offer amount will be commensurate with candidate’s experience, education, skills, and training.
CSU CLASSIFICATION SALARY RANGE: $3,938 - $11,703
PAY BASIS: Monthly
BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.
POSITION PURPOSE: The Kegley Center for Student Success (KCSS) within CSUB Athletics works to ensure that CSUB's Student-Athletes receive the support they need to maintain academic success, remain academically eligible to compete, earn valuable life skills, earn their 4-year or even graduate degree, and ultimately find employment in their chosen field. Support includes academic advising, tutoring, mentoring, life skills workshops, academic success workshops, career building, networking, and a productive space to study.
Under the administrative direction of the Director of Athletics or designee, this role has oversight of all Academic Services available for student athletes and leads academic staff housed within the Kegley Center. The role also includes gathering, evaluating, and submitting departmental academic data and reports in compliance with NCAA, Conference, and Campus requirements. The Assistant Athletics Director for Academic Services also spends part of their time advising students from assigned teams on a weekly basis.
DUTIES & RESPONSIBILITIES:
Academic Services & KCSS Leadership/Reporting
Provide overall administration and supervision of the Kegley Center for Student Success academic support initiatives, which serves the 16 Division I teams and 325+ student-athletes at CSUB as well as the general student body on occasion.
Perform major program analysis responsibilities for the Academic Success within KCSS and implement administrative action to change and/or modify athletic academic advising policies and procedures in compliance with campus and NCAA eligibility requirements in order to better serve our student-athletes.
Provide leadership and strategic planning for the KCSS, including but not limited to staff supervision and development, coalition building with campus and community stakeholders, coordination and implementation of program and services, and the overall evaluation and assessment of signature programs sponsored by the KCSS.
Evaluate and resolve the most difficult eligibility and program issues to increase eligibility and retention in collaboration with compliance.
Perform departmental academic data gathering, evaluation, and submission to NCAA, conference, and CSUB, which includes yearly Academic Progress Rate (APR) and Graduation Success Rate (GSR).
Serve as the liaison on campus, department, and within the community by meeting with stakeholders and various committees on campus in representing of student-athletes and the academic athletics department; incorporating a high degree of tact and persuasiveness to maintain effective and cooperative relationships.
Advocate for student-athlete needs by attending and participating in campus wide and community meetings. Interpret policies and implementations that affect the student-athlete and general population.
Manage the overall budget management for KCSS and seek opportunities for grant and other avenues of funding (e.g. campus initiative funding, NCAA grants, NCAA APR/GSR benchmarks, etc.).
Staff Supervision, Retention, & Development
Lead and supervise academic staff, graduate student leaders, and student assistants.
Establish effective forms of communication and supervision for academic staff, which include regular email updates, reports, and in-person weekly meetings.
Provide guidance and leadership to academic staff on individual and group sensitive and complex situations pertaining to student athletes’ academics and eligibility.
Assign and delegate areas of responsibility to academic staff members to promote professional growth, development, knowledge.
Collaborate with staff to research, evaluate, and encourage participation in professional development opportunities within campus and outside agencies.
Furnish the proper knowledge and training necessary to academic staff members to complete the job at hand.
Provide ongoing training for academic staff members by soliciting training/information sessions utilizing campus resources and/or outside agencies.
Consolidate diverse academic staff members to work in a harmonious, safe, productive, and work effective environment established though the implementation of mid-year and yearly retreats and open communication.
Perform yearly evaluations of staff and lead the hiring process and recruitment.
Academic Advising & Maintain Student-Athlete Academic Success and Eligibility
Assess academic support and other retention services in accordance with University policies to ensure successful transitions.
Provide detailed and accurate athletic academic advising, successful learning support, and opportunities in community outreach and professional development for all student-athletes.
Advise students related to issues of academic concerns or career interests and refer students to appropriate services for additional guidance support, and/or intervention.
Advise students in making successful progress toward their degree (PTO) objectives in compliance to NCAA requirements to maintain their eligibility, provide learning experiences, which supplement those in the classroom; and to assist and encourage students to effectively utilize the knowledge, skills, and abilities learned during their university careers.
Advise student-athletes in resolving, both proactively and reactively, any issues affecting their athletics eligibility and their educational/career goals, beginning when they are in high school, or another college being recruited by CSUB coaches and continuing through (or sometimes beyond) graduation.
Review individual student records and materials for possible update to reflect status relative to completion of requirements and/or graduation for assigned students.
Act as a liaison between faculty, student services personnel, and assigned students.
REQUIRED QUALIFICATIONS:
EDUCATION & EXPERIENCE – Equivalent to graduation from a four-year college or university and four (4) years of progressively responsible professional student services work experience advising students individually or in groups or leading an academic services team. A graduate degree in a related field may be substituted for one year of the required experience.
SKILLS, KNOWLEDGE & ABILITIES (SKA’s) –
Regular and reliable attendance is required.
Ability to effectively manage and lead a team of staff.
Ability to perform detailed work independently and efficiently with a high degree of accuracy in a high-volume, deadline driven environment.
Expertise in investigating and analyzing problems with a broad administrative impact and implications, utilizing sound judgment when interpreting policy or recommending new policies.
Ability to anticipate problems and address them proactively by gathering information and providing viable alternative solutions.
Ability to review, analyze, interpret, communicate, and apply policy and standards including campus academic policies, NCAA Division I regulations, and conference policies.
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Ability to maintain effective and cooperative relationships in circumstances that may often involve negative decisions and the necessity to persuade others to accept a different point of view.
Ability to collect, interpret, edit, and summarize data.
Ability to develop and evaluate policies and programs, including collection, evaluation and interpretation of data and information from a wide variety of sources to develop sound conclusions and make appropriate recommendations to Athletics Director.
Ability to provide analytical information/data to other offices, academic departments and agencies as needed.
Exceptional organizational and time management skills; ability to set own priorities and coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Ability to analyze problems of program-wide scope encompassing many major program elements and possessing considerably more breadth than normally would be present in situations involving individual and/or all student-athletes.
Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus.
Ability to analyze campus, NCAA, and conference policies, program proposals, and their indirect/direct impacts on the student-athlete population from a practical perspective and make recommendations as appropriate.
Ability to independently plan and organize work requirements and tasks to be accomplished, determine work priorities, select desired methodology from alternative approaches, handle unusual situations without direct advice or instruction.
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive.
work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Excellent communication skills: ability to effectively communicate information in a clear and understandable manner.
Thorough knowledge of English grammar, spelling and punctuation.
Ability to interpret, communicate and apply policies and procedures.
Ability to maintain a high degree of confidentiality.
Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
Working knowledge of or ability to quickly learn University infrastructure.
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
PREFERRED QUALIFICATIONS:
Master's Degree
Previous experience supervising or leading an academic services team.
Professional experience in working with student-athletes, education plans, and NCAA Division I rules and regulations.
Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude.
PHYSICAL DEMANDS: LIGHT WORK – involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds.
ENVIRONMENTAL FACTORS: N/A
SPECIAL CONDITIONS:
SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position .
BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.
MANDATED REPORTER:Limited : The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017
CONFLICT OF INTEREST: A “designated position” in the CSU’s Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.
EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.
Department History
California State University, Bakersfield Student Services 2024–2025