Lead, Ticket Sales and Service

EXPIRED

Job Profile:

Athletics Operations Specialist 3

Job Family:

Athletics Operations

Time Type:

Full time

Max Pay – Depends on experience:

$65,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

View Full Description

Job Profile:

Athletics Operations Specialist 3

Job Family:

Athletics Operations

Time Type:

Full time

Max Pay – Depends on experience:

$65,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

The Sun Devil Athletic Ticket Sales Team is seeking highly motivated and result-driven sales candidates to serve as the Ticket Sales Team Lead. The primary responsibility of this role is to drive new season ticket and group ticket sales across Sun Devil Athletics while providing leadership and support to the sales team member in executing outbound and inbound sales initiatives. This position plays a key role in prospecting, pipeline management, and closing new business with individuals, local businesses, groups, and organizations while supporting department goals in adherence with NCAA, conference, Arizona Board of Regents, University, and Sun Devil Athletics policies.

Position Salary Range: $65,000 plus commissions

Minimum Qualifications:

Bachelor’s degree in Business or closely related field with two (2) years of related sales experience; OR equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Essential Duties:

• Generate new revenue through the sale of season tickets and group ticket packages across Sun Devil Athletics.

• Serve as a sales leader within the ticket sales team by modeling strong sales behaviors, work ethic, and accountability.

• Collaborate with ticket operations, marketing, analytics, and premium ticketing teams to support sales initiatives and optimize the customer purchase experience.

• Assist with the planning and execution of departmental sales campaigns, product launches, and revenue-driving initiatives.

• Develop and manage a robust sales pipeline, consistently meeting or exceeding established new sales and revenue goals.

• Identify opportunities to grow group sales through community outreach, theme nights, and targeted sales initiatives.

• Provide professional, solutions-oriented service to prospective buyers throughout the sales process.

• Perform assigned game day responsibilities including prospect engagement, seat visits, sales activations, and special events designed to support new ticket sales.

• Represent Sun Devil Athletics with a positive, professional, and enthusiastic demeanor at all times.

• Accurately document all sales activity, prospect interactions, and pipeline updates using Salesforce and Archtics.

• Maintain compliance with all NCAA, conference, University, and departmental rules and regulations.

• Perform additional responsibilities as assigned by department leadership

Desired Qualifications:

• Bachelor’s degree in Business or closely related field with two (2) years of related sales experience within Sun Devil Athletics

• Preferred applicants include current employees of Arizona State University, Northern Arizona University, or the University of Arizona. Applicants must confirm their current employment status with one of these institutions in their cover letter

• Experience in using Microsoft Office products (Word, Excel, Access and Outlook)

• Demonstrated knowledge of CRM systems, specifically SalesForce

• Demonstrated knowledge of the practices, methods and techniques of sales and up selling

• Demonstrated knowledge of ASU athletic programs

• Demonstrated knowledge of the standards and techniques of customer service

• Experience in effectively communicating ticket program benefits to close a sale

• Experience in developing and nurturing network of sales leads and prospects

• Experience in delivering sales presentation to various audiences

• Experience in meeting established sales quotas and/or promotional objectives

• Evidence of effective communication skills

• Experience in organizing and prioritizing tasks

• Evidence of a positive attitude and great work ethic

• Experience in working well within a team environment

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, manipulating a computer mouse, and using a telephone.

• Required to stand for varying lengths of time and walk moderate distances to perform work.

• Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds.

• Ability to clearly communicate to perform essential functions.

• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

• May be required to work extended hours (nights, weekends, and possibly holidays).

• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone, and associated computer/technology peripherals.

• General supervision received by the Manager of Ticket Sales and/or Assistant Athletic Director of Ticket Sales and Service.

Department Statement:

The Sun Devil Athletics (SDA) programs are elite, high profile Division I programs. By definition, Division I programs are the "best of the best" and the ladder by which athletes ascend to the world of professional sports and international competitions, such as the Olympics and World Cup. Moreover, Arizona State University and SDA compete in the Big 12 conference.

The vision of SDA is to be a comprehensive perennial top ten NCAA Division I athletics program that empowers Sun Devils to maximize human potential and make a positive impact on our university, community and the world.

The mission of SDA is to provide opportunities for student-athletes to achieve at the highest levels of both academic and athletic excellence, thereby providing them with opportunities for personal growth, offering a unifying force to the campus community, and creating a source of pride among and support from the external constituencies of the university. SDA promotes identity and expression to build a strong Sun Devil Community reflective of ASU’s charter.

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

_ Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:_

https://www.myworkday.com/asu/d/inst/...

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

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