Manager Ticketing Services

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Job Title:

Manager Ticketing Services

Department:

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 

Job Title:

Manager Ticketing Services

Department:

Athletics | Ticket Office

Job Description

The Manager Ticketing Services reports to and supports the Associate Ticket Director with ticket operations and functions as directed. Coordinates ticket operations for assigned events including programming events on the ticketing database and online ticket account management system, invoicing, allocation, distribution, season database maintenance, reconciliation, reporting, and assisting customers with inquiries, purchases, and online ticket management.  Assigned events include regular home and post-season contests in their designated sport and may include post-season contests in other sports. Collaborates with other department areas on assigned events to assist with the coordination of ticketing needs for sales, marketing, promotions, development, and event operations, including email campaign creation and distribution to ticket purchasers, student-athlete guests and visiting team fans. Assists with event day operational and customer service support including gate entry technology and hardware deployment, troubleshooting and issue resolution. Collaborates with Athletics Digital team in maintaining and updating ticketing associated webpages. Provides general Athletic Ticket Office management support including operational and customer service duties at home football games and select concerts/special events in Ohio Stadium and other Athletics venues. Performs other duties as assigned. This position works in a fast-paced, creative, and collaborative team environment where change is embraced, and innovation is encouraged.

Minimum Education Required

Bachelor's degree or equivalent experience. 0 years of relevant experience required. 0-2 years of relevant experience preferred.

Required Qualifications

At least 1 year of ticket operations experience and supervision of part-time staff. Must have strong organizational and problem-solving skills and a commitment to customer service; ability to manage multiple projects simultaneously, possess effective communication and interpersonal skills for interacting with a diverse group of constituents. Position requires ability to work extended hours including evenings and weekends.

Desired Qualifications

Operational experience with Ticketmaster suite of ticket-related platforms, including Archtics, TM Host, Event Management Tool (EMT) and TM1 (Sales, Entry, Reports, Engagement).

FUNCTION: Athletics

SUB-FUNCTION: Athletic Ticketing Operations

CAREER BAND: Specialized

CAREER LEVEL: S1

Additional Information:

Location:

Schottenstein Center (0081)

Position Type:

Regular

Scheduled Hours:

40

Shift:

Varying Shifts

_ Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process. _

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability. 

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.

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