OPEN TO UNO EMPLOYEES ONLY: Assistant Director of Athletic Ticketing and Group Sales

EXPIRED

Requisiton Details

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GENERAL REQUISITION INFORMATION

EEO Statement:

Requisiton Details

To create a Posting, first complete the information on this screen, then click the Next button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting, you must go to the Posting Summary Page by clicking on the Next button until you reach the Posting Summary Page or select Posting Summary Page from the left navigation menu. Once a summary page appears, hover your mouse over the orange Action button for a list of possible approval step options.

GENERAL REQUISITION INFORMATION

EEO Statement:

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity. Read the full statement.

Job Title

OPEN TO UNO EMPLOYEES ONLY: Assistant Director of Athletic Ticketing and Group Sales

Job Grade

AB15S

Division

Intercollegiate Athletics

College/Dept

Services

Department

Marketing and Ticketing

Requisition Number

2024-00252

FTE (full-time equivalency)

100

Work Schedule

Varies - Nights and Weekends

Does the position provide the opportunity to work Remotely/Telecommuting?

No remote/telecommute opportunity

Appointment Term

12- 12/12 months

Is this position essential personnel according to the inclement weather policy?

No

Pay Information

Negotiable based on experience

Pay Schedule

FLSA Designation

Exempt

Position Summary

Supervised under the direction of the Assoc. AD of Athletic Ticketing, this position will assist in maintaining the database for all season and single game tickets for all Omaha Athletic Events, including home ticketed events played at Baxter Arena, Connie Claussen Field, Tal Anderson Field, and Caniglia Field. Additionally, this position will help to manage and supervise a team of part-time sellers during events, which includes non-athletic ticketed events. This position will be responsible for helping to market and sell tickets, collect payments, reconcile daily count sheets, and managing complimentary tickets (i.e., pass lists). This position will coordinate and oversee outbound sales efforts as it relates to promoting the sale of season tickets and group sales. This position will coordinate and oversee premium seats.

Job Duties

| Responsibility Area: | Ticket/Group Sales | | Duties: |
• Manage season and single game ticket records for all sports, while continuously updating information within the system for Baxter Arena, Connie Claussen Field, Tal Anderson Field, and Caniglia Field.
• Season ticket holder and donor interactions, as well as all prospects through messaging, meetings and in-bound and out-bound phone sales.
• Responsibilities include develop & direct day-to-day management of a new outbound sales initiative to maximize revenue through upselling contributions related to the sales of multiple levels of Season Tickets, Mini-Plans, Group, and single-game tickets.
• Oversee daily cash and credit card transactions into donor and ticket software via phone and mail receipt processing.
• Develop the messaging and scripting used by the call center workers to implement Sport Season Cycles; to increase sales; and to enhance, engage, and retain customers. Implement talent development strategy for student workers to improve overall performance of call center and lend to the overall culture of the department.
• Regular financial and informational communication throughout the year with stakeholder including but not limited to invoicing and renewal letters.
• Engage in frequent communication with premium seat holders to encourage holders to attend all events. Managing suite inventory and assisting with questions for athletic and non-athletic events. | | Percentage Of Time | 35 | | Essential Function: | Yes |

| Responsibility Area: | Strategy | | Duties: |
• Work with Assoc. AD to develop outbound plans for season tickets and group sales
• Develop and maintain spreadsheets of all outgoing donation request forms.
• Maintain spreadsheet for athletic suite and hospitality space to ensure that it is utilized and there are no conflicts in the spaces.

| | Percentage Of Time | 20 | | Essential Function: | Yes |

| Responsibility Area: | System Management and Reporting | | Duties: |
• Technology utilization of ticketing software vendors to assist in developing strategies, increase donations/ticket sales and data acquisition.
• Event creation utilizing appropriate Ticketmaster system platforms for all Omaha ticketed Athletic events as assigned including both season and single event builds.
• Assist in management of ticket inventory for all ticketed Omaha Athletic events including season, single game and group ticket inventory.
• Assist in creation of Omaha Athletics promotions via Ticketmaster system platforms as assigned.
• Assist in planning, creation and management of all Omaha Athletics Season Ticket Renewal Campaigns and new Season Ticket Sale initiatives.

• Maintain accurate database records using CRM and other methods.
• Tracking all measurable data, including but not limited to calls made, tickets sold and revenue generated.

| | Percentage Of Time | 15 | | Essential Function: | Yes |

| Responsibility Area: | Supervision | | Duties: |
• Hire, train and supervise the student worker staff.
• Will develop leads and assist sales team with sales opportunities.
• Development and mentoring of sales team | | Percentage Of Time | 10 | | Essential Function: | Yes |

| Responsibility Area: | Game Day & Baxter Arena Event Responsibilities | | Duties: |
• Manage box office staff for ticketed events when assigned
• Fill out game day reports
• Make deposits of all ticket revenue.
•Assist Baxter Arena Box Office Director with concert and special event days as assigned.

| | Percentage Of Time | 10 | | Essential Function: | Yes |

| Responsibility Area: | All other duties assigned | | Duties: |
All other duties assigned | | Percentage Of Time | 5 | | Essential Function: | No |

Required and Preferred Qualifications

| Required Education |
High School Education or equivalent | | Required Experience | | | Required License/Certification |
N/A | | Required Additional Qualifications: |
N/A | | Preferred Education |
Post-secondary education | | Preferred Experience |
Two years general office experience.
Prior experience in ticket operations utilizing TicketMaster/Archtics or similar software. | | Preferred License/Certification | | | Preferred Additional Qualifications: |
Ability to work nights and weekends as necessary. |

Compliance Requirements

| Credit Check | No | | Motor Vehicle Licensing Validity Check | No | | Pre-employment Physical Request and Assessment | No | | Drug Screen | No |

Supplemental Question

Required fields are indicated with an asterisk (*).

1. * What is the highest level of education you have attained?

   • none
   • High School Diploma/GED
   • Associates Degree
   • Bachelors Degree
   • Master's Degree
   • Doctorate (PhD, MD,EdD, JD etc)

2. * Are you available to work nights and weekends as needed?

   • Yes
   • No

Applicant Documents

Required Documents 1. Resume Optional Documents 1. Cover Letter