Operations and Donor Services Administrator - Athletics

EXPIRED

Special Instructions to Applicants

A resume, cover letter and completed application are required to be considered for this position.

**Please note, this position will be required to initially be on-site with the option of working remotely a designated number of days at a later date/time.**

Department Summary

-

Position Summary

Advance your career as the Operations and Donor Services Administrator for UCLA Development’s Athletics team where you will provide first-class customer service to ensure our fundraising operations and stewardship programs run smoothly and with a high level of efficiency. This is a great opportunity to expand your analytical, organizational, interpersonal and communication skills as you work with us to collaboratively and strategically assess our current donor operations/services, plan and manage a wide variety of projects, support and manage stewardship initiatives and develop new processes, procedures and policies to streamline our efforts.  Other responsibilities of this role include management of overall annual giving ticket operations and post season activity, troubleshooting donor services/operations issues, creating/providing support for website updates/development, gathering data to create stewardship reports and managing donor related meetings, events, communications and other stewardship activities. You will also advance high priority initiatives/projects and research/implement new systems and programs for fundraising operations.  UCLA Development and our Athletics fundraising teams are committed to maintaining a keen sense of accuracy, proficiency and engagement in our fundraising, donor relations and stewardship operations, empowering you and our staff to have the resources and support needed to succeed while providing concierge-like service to our donors ensuring seamless experiences that connect them to UCLA and increase propensity to give. We encourage you to bring your drive, enthusiasm and high ambitions and join us in our dedication to invest in tomorrow’s champions today.  UCLA is a great place to work filled with opportunities for professional growth and an excellent benefits package helping you achieve financial well-being with a pension and other retirement savings plans.

Aim high and expand your horizons. Explore more and embark on a rewarding career with us!

Special Instructions to Applicants

A resume, cover letter and completed application are required to be considered for this position.

**Please note, this position will be required to initially be on-site with the option of working remotely a designated number of days at a later date/time.**

Department Summary

-

Position Summary

Advance your career as the Operations and Donor Services Administrator for UCLA Development’s Athletics team where you will provide first-class customer service to ensure our fundraising operations and stewardship programs run smoothly and with a high level of efficiency. This is a great opportunity to expand your analytical, organizational, interpersonal and communication skills as you work with us to collaboratively and strategically assess our current donor operations/services, plan and manage a wide variety of projects, support and manage stewardship initiatives and develop new processes, procedures and policies to streamline our efforts.  Other responsibilities of this role include management of overall annual giving ticket operations and post season activity, troubleshooting donor services/operations issues, creating/providing support for website updates/development, gathering data to create stewardship reports and managing donor related meetings, events, communications and other stewardship activities. You will also advance high priority initiatives/projects and research/implement new systems and programs for fundraising operations.  UCLA Development and our Athletics fundraising teams are committed to maintaining a keen sense of accuracy, proficiency and engagement in our fundraising, donor relations and stewardship operations, empowering you and our staff to have the resources and support needed to succeed while providing concierge-like service to our donors ensuring seamless experiences that connect them to UCLA and increase propensity to give. We encourage you to bring your drive, enthusiasm and high ambitions and join us in our dedication to invest in tomorrow’s champions today.  UCLA is a great place to work filled with opportunities for professional growth and an excellent benefits package helping you achieve financial well-being with a pension and other retirement savings plans.

Aim high and expand your horizons. Explore more and embark on a rewarding career with us!

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

• Minimum of two years’ experience in an operations, donor relations or highly constituent driven related role such as sales, marketing/ business development, preferably in a large complex organization. (Required)
• Strong customer service approach with demonstrated experience delivering a consistently high standard of customer service, anticipating needs and responding quickly and thoroughly to requests. (Required)
• Experience executing processes, procedures and workflows; ability to provide innovative and constructive suggestions for improvement and efficiency. (Required)
• Prior experience working with ticketing systems is highly desirable. (Preferred)
• Prior experience in higher education, non-profit and/or athletics. (Preferred)
• Ability to think and plan strategically and creatively with strong analytical and organizational skills; ability to assess processes, practices and procedures and to develop innovative, credible solutions, make recommendations and implement change to achieve unit goals. (Required)
• Working knowledge of applicable policy analysis and development techniques. (Required)
• Strong verbal and written communication skills. (Required)
• Results oriented with a strong sense of urgency and effective time/project management skills; ability to independently plan, organize, prioritize and work on multiple assignments simultaneously with a high level of accuracy and meet deadlines under minimal direction. (Required)
• Demonstrated ability to use sound judgment in responding to issues and concerns; diplomatic with skill in using discretion in sensitive situations; ability to handle confidential matters with tact and handle/maintain confidential information. (Required)
• Well-developed interpersonal skills to build relationships and work harmoniously with a wide variety of internal/external constituents. (Required)
• Ability to work well as part of a team and collaboratively toward common goals to further the fundraising goals and objectives of UCLA Athletics. (Required)
• Proficient in Microsoft Office and cloud-based systems/computing as well as familiarity with other applications, programs and databases as needed with a willingness to learn new technologies in a prompt and efficient manner. (Required)
• Engaged, focused and goal oriented with a high level of initiative and energy and a strong ability to maintain an optimistic outlook. (Required)
• Ability to adhere to and comply with NCAA, Big Ten Conference and university rules and regulations or equivalent compliance experience. (Required)
• Ability to provide/assist with website updates/development. (Preferred)

Education, Licenses, Certifications & Personal Affiliations

• Bachelor's Degree (Preferred)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".
• Ability to work evenings and/or weekends to attend events during regular seasons. (Required)

Schedule

8:00 a.m. to 5:00 p.m.
Union/Policy Covered

99-Policy Covered
Complete Position Description

https://universityofcalifornia.market...

Apply Now