Sr. Athletics Desktop Support Specialist

EXPIRED

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The Sr. Desktop Support Specialist provides triage, diagnostic, and troubleshooting technical support services, related to business applications and operating systems, to ensure enterprise-wide networks and peripherals are functioning properly. This employee collaborates with project management, network services, and application development to identify requirements and resolutions to incidences.

Department Specific Functions

• Respond to tech inquiries via email, through online chats, over the phone, or in person
• Work with system administrator to provide customers with superior service
• Support coaches and student athletes with technology issues
• Assist NCAA, ACC, ESPN and other vendor personnel with technological integration with university systems.
• Knowledge of GoFMX Facilities Management system is a plus.
• Provide and remove access using CBORD and Onity access control platforms.
• Assist with technology integrations at venues for the different sports .
• Attend sporting events and provide support for technology issues that may arise.
• Contribute to knowledgebase by well documenting solutions to incidents.

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The Sr. Desktop Support Specialist provides triage, diagnostic, and troubleshooting technical support services, related to business applications and operating systems, to ensure enterprise-wide networks and peripherals are functioning properly. This employee collaborates with project management, network services, and application development to identify requirements and resolutions to incidences.

Department Specific Functions

• Respond to tech inquiries via email, through online chats, over the phone, or in person
• Work with system administrator to provide customers with superior service
• Support coaches and student athletes with technology issues
• Assist NCAA, ACC, ESPN and other vendor personnel with technological integration with university systems.
• Knowledge of GoFMX Facilities Management system is a plus.
• Provide and remove access using CBORD and Onity access control platforms.
• Assist with technology integrations at venues for the different sports .
• Attend sporting events and provide support for technology issues that may arise.
• Contribute to knowledgebase by well documenting solutions to incidents.
• Provide Game Day Support – Nights and Weekends
• Daktronics – Scoreboard
• XOS - Football
• DVSports and ECHO replay
  
• Genius Sports / StatBroadcaster / NCAA In-Arena Utility
• Rudimentary knowledge of audiovisual data flows
• Dante Audio Controller routing
• AV over IP protocols (HLS, RTMP, RTSP)
• Maintain Student Athlete Computer Lab

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum Qualifications

Education:

Associate’s degree in relevant field

Certification and Licensing:

A+

Experience:

• Minimum 4 years of relevant experience. Athletics experience is a plus.

• Any relevant education, certifications and/or work experience may be considered.

Knowledge, Skills and Attitudes

The ability to work in a high energy environment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

A6

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