Supervisor of Ticket Operations and Sales

Job Title

Supervisor of Ticket Operations and Sales

Agency

Texas A&M University - Corpus Christi

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Job Title

Supervisor of Ticket Operations and Sales

Agency

Texas A&M University - Corpus Christi

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Department

Athletics Programs

Proposed Minimum Salary

Commensurate

Job Location

Corpus Christi, Texas

Job Type

Staff

Job Description

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs.  As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

 

TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities.

 

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PURPOSE

The Supervisor of Ticket Operations and Sales will work with and assist the Assistant AD for Ticket Sales, Service and Retention in providing ticketing services for all Islanders Athletics ticketed events. The position will serve as the primary contact for ticketing administrative and accounting functions and will also support ticket sales through all methods of outreach.

The Island University offers more than 250 days of sunshine in a city that is one of three sunniest, non-desert locations in the United States. The position will serve a University that was ranked No. 1 in Best College Reviews ’50 Best Colleges by the Sea” list in the Fall of 2019.

RESPONSIBILITIES

_ Functional Area 1: Ticket Operations _

_ Percent Effort: 65% _  

• Supervise box office operations including game days.

• Supervise ticket reconciliations, deposits, credit card transactions and petty cash funds.

• Work closely with the Associate AD for Business and Finance to ensure all University accounting procedures are properly implemented and followed in the Athletic Ticket Office.

• Provide superior customer service to ticket patrons and other stakeholders.

• Hire, supervise and train all box office employees.

• Operate and maintain the online ticketing platform.

• Serve as the main point of contact with ticket staff at the American Bank Center.

• Maintain various databases including those related to season ticket patrons and group ticket accounts.

• Provide accurate ticketing reports upon request.

_ Functional Area 2: Ticket Sales _

_ Percent Effort: 30% _

• Achieve monthly and annual activity and sales goals through the implementation of a ticket sales plan developed with the Assistant AD – Ticket Sales, Service, and Retention and Deputy Director of Athletics and External Team.

• Contact area businesses and individuals via phone, in-person appointments, and networking events to sell season, partial plans, individual and group tickets for Islander Athletics.

• Call current and past customers and cold-call sales leads to generate sales.

• Oversee marketing and sales outreach for Izzy’s Kids Club.

• Communicate via email with Izzy’s Kids Club buyers, order items included in Izzy’s Kids club membership, work with Marketing team to develop Izzy’s kids club events.

_ Functional Area 3: Other Duties _

_ Percent Effort: 5% _

• Performs other duties as assigned.

QUALIFICATIONS

• High school diploma or GED.

• Five (5) years of related experience, including two (2) years of related supervisory experience.

• Additional education may be considered as a substitute for minimum experience requirement: Associate's degree and three (3) years of related experience, including two (2) years of related supervisory experience.

• Intermediate skills using Microsoft Office Suite (Teams, Outlook, Excel, Word, etc.)

• Excellent verbal and written communication skills.

PREFERRED QUALIFICATIONS

• Bachelor’s or Master’s Degree.

• Demonstrated student-worker supervisory experience.

• Intermediate skills in various computer programs including Photoshop and InDesign.

SALARY: $43,888/annually, approximately.

• $3,657.34/monthly.

BENEFITS (rules, policies, eligibility apply)

From our generous benefits package and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work.

Insurance

• Medical

• Dental & Vision

• Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account

On-campus wellness opportunities

Work Life Solutions:

• Counseling, Work Life Assistance, Financial Resources, and Legal Resources

Tuition Benefits:

• Public Loan Forgiveness

• Book scholarships

• 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).

Retirement

• Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)

• Voluntary Tax Deferred Account/Deferred Compensation Plan

Time Off:

• 8+ hours of vacation paid time off every month.

• 8 hours of sick leave time off every month.

• 8 hours of paid time off for Birthday leave.

• 12-15 paid holidays each year.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

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