Ticket Office Assistant - Athletics (Adjunct)

Grand Valley State University is a public university in Allendale, Michigan. It was established in 1960 as Grand Valley State College. Its main campus is situated on 1,322 acres, approximately 12 miles west of Grand Rapids. GVSU offers over 200 areas of study, including 82 undergraduate majors and 36 graduate programs that include 74 graduate emphases and certificate programs at the certificate, bachelor's, post-bachelor's, master's, post-master's, and doctoral levels.

The GVSU Lakers compete at the NCAA Division II level and offer 22 varsity sports, including 12 for women and 10 for men. The university participates in and is a founding member of the Great Lakes Intercollegiate Athletic Conference (GLIAC).

Position Summary: 
Grand Valley State University Athletics seeks a Ticket Office Assistant (Adjunct) for the 2025-2026 academic year. This is typically a two-year position renewed annually based on educational requirements and successful evaluation after the first year of employment. Position begins July 1, 2025.
 

Compensation:  

$15,000 ($1250 per month) for a 12-month appointment, a full tuition waiver, and a parking pass.

Primary Duties:

• Provide exceptional customer service in-person, over the phone, and via e-mail.

• Assist in ticket office sales, will call, and customer service duties at athletic events, including all home football games.

• Oversee ticket office student worker schedule (events and office hours).

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Grand Valley State University is a public university in Allendale, Michigan. It was established in 1960 as Grand Valley State College. Its main campus is situated on 1,322 acres, approximately 12 miles west of Grand Rapids. GVSU offers over 200 areas of study, including 82 undergraduate majors and 36 graduate programs that include 74 graduate emphases and certificate programs at the certificate, bachelor's, post-bachelor's, master's, post-master's, and doctoral levels.

The GVSU Lakers compete at the NCAA Division II level and offer 22 varsity sports, including 12 for women and 10 for men. The university participates in and is a founding member of the Great Lakes Intercollegiate Athletic Conference (GLIAC).

Position Summary: 
Grand Valley State University Athletics seeks a Ticket Office Assistant (Adjunct) for the 2025-2026 academic year. This is typically a two-year position renewed annually based on educational requirements and successful evaluation after the first year of employment. Position begins July 1, 2025.
 

Compensation:  

$15,000 ($1250 per month) for a 12-month appointment, a full tuition waiver, and a parking pass.

Primary Duties:

• Provide exceptional customer service in-person, over the phone, and via e-mail.

• Assist in ticket office sales, will call, and customer service duties at athletic events, including all home football games.

• Oversee ticket office student worker schedule (events and office hours).

• Assist with advance ticket sales including the execution of season ticket and group sales campaigns.

• Learn and develop expert knowledge of ticketing software (AudienceView) and the ticket sales process.

• Help train new student workers on ticket office policies and procedures.

• Keep ticket sales and attendance game reports updated for assigned sports. Setup and test ticket scanning at facility entrances.

• Work with Assoc. AD-Compliance and coaches on complimentary ticket lists/distribution and maintain accurate records.

• Coordinate passes for media and other special guests.

• Maintain a professional demeanor and appearance.

• Performs other duties as required/assigned by manager.

​ Required Knowledge, Skills and Abilities:  

• Valid driver’s license. A MVR will be conducted upon hire.

• Experience with various computer software applications i.e. Microsoft Office

Preferred Knowledge, Skills and Abilities:

• Previous experience with ticket office sales

• Some college coursework

Working Conditions:  

Normal office environment. Nights and weekends are required. May work up to 29 hours per week.

Physical Demands: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How to Apply:  

Attach your cover letter, resume, and (3) professional references. The system will allow you to attach these documents electronically. If you need technical assistance, please contact Human Resources at hro@gvsu.edu or 616-331-2215.

 

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment. 

 

Application Deadline:  

Application review begins February 28, 2025. This posting may be closed at any time at the discretion of the University. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Must have the physical stamina to work long hours and/or more than 5 days per week.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).

Grand Valley State University is an Affirmative Action/Equal Opportunity Employer, which includes providing equal opportunity for racial and ethnic minorities, women, protected veterans and individuals with disabilities. University policy extends protections to additional identities.

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