Ticket Office Customer Service Representative

Description

Assists in all facets of operations of the athletic department ticket office.

Examples of Duties

Assist the Ticket Manager in the development of ticket sales strategies for all basketball games and other University events requiring admission tickets in the Reilly Center, as well as any off-site Athletics events.

Assist with office recordkeeping including but not limited to cash deposits, sales reports, event settlements, and other required reports and documentation.

Assist in managing day-to-day operations of the office including scheduling of part-time and student workers, oversight of computer systems and other office equipment.

Provide customer service in responding to walk-in, telephone and on-line ticket sales

Assist in training and supervising student workers.

Organize and distribute complimentary tickets to student-athletes, coaches, and prospective student-athletes for men’s and women’s basketball games.

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Description

Assists in all facets of operations of the athletic department ticket office.

Examples of Duties

Assist the Ticket Manager in the development of ticket sales strategies for all basketball games and other University events requiring admission tickets in the Reilly Center, as well as any off-site Athletics events.

Assist with office recordkeeping including but not limited to cash deposits, sales reports, event settlements, and other required reports and documentation.

Assist in managing day-to-day operations of the office including scheduling of part-time and student workers, oversight of computer systems and other office equipment.

Provide customer service in responding to walk-in, telephone and on-line ticket sales

Assist in training and supervising student workers.

Organize and distribute complimentary tickets to student-athletes, coaches, and prospective student-athletes for men’s and women’s basketball games.

Supplemental Functions:

Assist with donor hospitality on game days as needed

Other duties as assigned

Typical Qualifications

Education:

| Associates degree required; Bachelors preferred.
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Years of Experience –

| Prior sales or college athletics work experience in a ticket office environment.

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Knowledge, Skills, and Abilities

| Ability to provide excellent customer service on the phone and in person.
Must be self-motivated and able to work independently as well as in a team setting.
Ability to act with honesty and sportsmanship at all times so that intercollegiate athletics as a whole, the university and they as individuals, represent the honor and dignity of fair play and the generally recognized high standards associated with wholesome competitive sports.
Ability to handle highly confidential material and maintain strict confidence.
Ability to read, understand, follow, and enforce safety procedures and have knowledge and understanding of all aspects of the ticket office.
Skilled in exemplary customer service, including dealing effectively with the students, faculty, staff, and general public both in person and over the telephone.
Ability to maintain professionalism when dealing with all staff and other customers and possess the ability to work effectively with a wide range of constituencies in a diverse community.
Demonstrated knowledge, understanding, and sensitivity to the needs of all prospective customers
Excellent writing skills and the demonstrated ability to develop written reports and action plans. Good organizational, oral and recruiting skills.
Ability to work effectively, decisively and flexibly in a fast-paced, dynamic environment.
Ability to identify problems and to propose feasible solutions.
Strong organizational skills, ability to work well under pressure and meet deadlines.
Knowledge of, or ability to learn Microsoft Office, Tickets.com and self-motivated to stay current with technologies.
Ability to accept and provide effective supervision, assignments, change and correction.
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Working Conditions / Physical Requirements

| Frequent walking and standing on game days. Possible regional travel. Regular exposure to gym and athletic venues with accompanying hazards. Long, irregular work hours including evening, weekend and holiday hours. Will need to be available evenings and weekends. Regular work-week hours may be flexed to accommodate the need to work at athletic events.
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Applicants must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

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Full-time employees at SBU enjoy unparalleled Benefits

Abundance of Time off

Tuition Remission

• 100% undergraduate tuition remission for employee, spouse, and dependents
• 80% graduate tuition remission for employee (online and ground programs)
• 50% for spouse (ground programs only)

Full Benefit package

• 403b Retirement Plan + 10% Employer contribution after 2 years
• Health Insurance with $250 Wellness card
• Dental Insurance
• Employer Paid Vision and Life insurance
• Short-term Disability
• Employer Paid Long-term Disability
• Employee Assistance Program

Other Perks

• Free access to campus fitness center
• 2 free Division 1 Men’s Basketball Season tickets
• Golf course membership discount
• Other National and Local discounts available

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