Ticket Office Intern

Duties/Responsibilities

| Duties/Responsibilities |
· Lead a designated ticketed sport in all aspects, from season setup, ticket allocation, and event preparation.
· Provide game day support for designated ticketed sport, and lead students/part time workers in exemplary customer service | | Percentage of time | 20 |

| Duties/Responsibilities |
· Serve as customer service lead for GA tickets and inbound line
· Assist and help train student workers to provide front line service and help with day-to-day questions they may have
· Process ticket requests, allotment requests, and ticket renewal forms from internal departments | | Percentage of time | 40 |

| Duties/Responsibilities |
· Assist Baseball, Football, Gymnastics and Men’s Basketball ticket managers with game day issues when needed.

· Serve as scanner and pedestal liaison for football game day

· Assist student workers with front line service on game day | | Percentage of time | 30 |

| Duties/Responsibilities |
Other duties as assigned | | Percentage of time | 10 |

Position Details

Position Information

| Classification Title | Temporary Hourly Professional | | FLSA | Non-Exempt | | UGA Job Code | | | FTE | .725 | | Minimum Qualifications | | | Position Summary |
A Ticket Office Intern’s responsibilities include but are not limited to: providing customer service via phone, mail and walk-up; conducting inbound sales and service calls; processing orders and mailings through Paciolan ticketing software; printing tickets; assisting service and retention efforts; assisting with ticket reconciliations; data entry; supervising and leading student workforce; and assisting managers/directors with other duties when necessary. Additional responsibilities will include assisting and leading in game day operations and management for football, men’s and women’s basketball, gymnastics, baseball, and, at times, post season events. | | Relevant/Preferred Education, Experience, Licensure, Certification in Position |
This is a POST GRAD position.  Bachelor’s Degree preferred. | | Knowledge, Skills, Abilities and/or Competencies | | | Physical Demands |
Driving as needed for job duties. | | Is this a Position of Trust? | No | | Does this position have operation, access, or control of financial resources? | No | | Does this position require a P-Card? | No | | Is having a P-Card an essential function of this position? | No | | Is driving a requirement of this position? | Yes | | Does this position have direct interaction or care of children under the age of 18 or direct patient care? | No | | Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) | No | | Background Investigation Policy |
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website. |

Contact Information

Recruitment Contact

| Contact Details |
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. | | Recruitment Contact Name | N/A | | Recruitment Contact Email | N/A | | Recruitment Contact Phone | |

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. Do you have a bachelor's degree?
   • Yes
   • No

Applicant Documents

Required Documents 1. Resume/CV 2. Cover Letter

Optional Documents

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