Ticket Office Supervisor - 129895

EXPIRED

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Staff and Administrative | | |

Why work at BYU?

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Staff and Administrative | | |

Why work at BYU?

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in theuniversity's mission: "To assist individuals in their quest for perfection and eternal life."

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth all situated within a beautiful and historic campus make it hard to imagine a more inspiring place to work.

Ticket Office Supervisor (3/4-Time, Non-Student)

We sell tickets and offer support to our customers when they purchase online for most of the sporting events and fine arts events held on campus. This position will help with preparing events for sale checking them for accuracy, NCAA Player Guest ticket distribution, training student and non-student employees, supervising ticket office clerks during events, resolving customer problems using creative methods and diplomacy, answering phones, and selling tickets when demand is high, and other duties as assigned. We also work in the evenings when we have events on campus. We have a fun office that is generally fast paced with varied work assignments. We do our work at the Marriott Center and at the BYU Music Building and various other ticket office outlets during events.We are looking for an experienced ticket office supervisor to join the BYU Ticket Office team! Apply today.

What you'll do in this position:

• NCAA Player Guest and coaches ticket management & distribution including computer programming in the XO guest management system, NCAA audit compliance, and distribution of all tickets at 6 football games (500+ tickets each game) and 19+ basketball games (150+ tickets each game) yearly.
• Resolve customer problems using creative methods and diplomacy.
• Supervise student and part-time employees during office hours, including working evening and Saturday events. Update office calendars for over 300 events yearly.
• Process campus payments for tickets, ticket marketplace refunds, mailing away game tickets and building group ticket windows, including managing the inventory for those groups.
• Answer phones and sell tickets when demand is high.

What qualifies you for this role:

Required

• A firm commitment to the mission of BYU.
• One year of box office experience.

Preferred

• Bachelor's degree and 3 years' box office experience.

What we offer in return:

This position comes with fantasticbenefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits after two years
• Access to athletic facilities
• Access to the library
• Free on-campus parking
• Free UTA passes for employee, spouse, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

Employee Class: 3/4 Time (28 hour)
Work Location: Provo Campus

Environment: General office or other equivalently good environment

Physical Exam Required: N
Physical Exam Details: N/A

Desired Start Date: As soon as possible
Job Close Date: As soon as possible

Pay Level: 47
Approximate Starting Salary: $17.75/hour to $22.50/hour (DOE)

Documents Required at time of Application:
Required: Cover Letter, Resume
Optional: Letter of Recommendation 1

_ Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend. _

_ Brigham Young University is an equal opportunity employer, including disability and protected veteran status. _

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!

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