Ticket Operations Coordinator

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Athl Ticket Operations Mgr

Job Summary:

Under the general supervision of the Assistant Athletic Director for Ticket Operations, serve as a Ticket Operations Coordinator in the Wisconsin Athletics Ticket Office. Work with the Assistant Athletic Director for Ticket Operations, Assistant Ticket Directors, Business Office and Development Office to manage donation and season ticket invoicing for all UW Sports. Work performed will primarily include the following:

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Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Athl Ticket Operations Mgr

Job Summary:

Under the general supervision of the Assistant Athletic Director for Ticket Operations, serve as a Ticket Operations Coordinator in the Wisconsin Athletics Ticket Office. Work with the Assistant Athletic Director for Ticket Operations, Assistant Ticket Directors, Business Office and Development Office to manage donation and season ticket invoicing for all UW Sports. Work performed will primarily include the following:

• Manage invoicing and payment processing for season ticket orders across all sports
• Manage and process season ticket transfers (FB, MBB, MHKY, WBB, WHKY, VB and WR)
• Work athletic events as needed for the Athletic Ticket Office
• Act as Lead Customer Service Representative by answering phones and emails
• Lead Ticketing Supervisor for the sport of Softball

Key Job Responsibilities:

• May monitor the budget and approve expenditures

• May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees

• Confers with event sponsors concerning ticket needs, prepares and supervises the mailing of ticket information, solves problems, maintains control of money and tickets, and prepares audit statements

Department:

Wisconsin Athletics, Ticket Office

Compensation:

The minimum starting salary will be $57,795, depending on qualifications and experience. There may be some flexibility for highly qualified candidates.
 

Employees in this position can expect to receive benefits such as:
-  Generous vacation, holidays, and paid time off;
- Competitive insurances and savings accounts; retirement benefits;
- Badger gear & season tickets for Badger football, men's basketball and men's hockey, and/or the varsity sports pass.

More Benefits information can be found here.

Required Qualifications:

• 1-2 years of professional experience in office administration and customer service
• Proficiency in Word, Excel and Power Point
• Previous experience with digital ticketing software-Paciolan, Ticketmaster
• Ability to work nights and weekends

Preferred Qualifications:

• Strong Time management and organizational skills with attention to detail
• Strong verbal and written communication skills to interact with customers and staff
• Previous work experience in an athletics environment

Education:

Bachelor’s degree required

How to Apply:

For the best experience completing your application, we recommend using Chrome or Firefox as your web browser.
 

To apply for this position, select either “I am a current employee” or “I am not a current employee” under Apply Now. You will then be prompted to upload your application materials.

Important: The application has only one attachment field. Upload all required documents in that field, either as a single combined file or as multiple files in the same upload area.
 

Upload required documents:

• A cover letter detailing how your qualifications and experiences align with the responsibilities of the position.
• Resume
   

Please note that reference checks will be conducted for finalists. Applicants selected to proceed in the selection process will be notified directly. All applicants will receive notification once a final selection has been made and the search is complete.
 

Conditions of Appointment: This is a 100% Academic Staff appointment. Salary will be assigned within the appropriate range, commensurate with the candidate's qualifications and experience. An excellent benefits package is also included. Successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Contact Information:

Kayla Weisensel at kw4@athletics.wisc.edu

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer. 

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment. 
 
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). 
 
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

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