Ticket Operations Specialist

Online applications must be received before 12:00am on:

February 18, 2025

If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):

107N-YN_CS_NPS - Program Coordinator

Business Title:

Ticket Operations Specialist

Employee Type:

Classified

Online applications must be received before 12:00am on:

February 18, 2025

If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):

107N-YN_CS_NPS - Program Coordinator

Business Title:

Ticket Operations Specialist

Employee Type:

Classified

Position Details:

The Opportunity:

As the Ticket Operations Specialist your primary role is to focus on all aspects of ticket operations for assigned sports. You will be responsible for coordinating and administering various aspects of WSU Ticket Operations including programming, student tickets, events and some ticket sales. This role is a customer service-oriented position that will have ticket box office responsibilities and is required to act in accordance with National Collegiate Athletic Association (NCAA), Pac-12 Conference or Affiliate Conference, Washington State University, and State of Washington bylaws, rules, regulations, and policies as approved by the Assistant Athletic Director of Ticket Operations. 

This is a full time (100 % FTE), permanent position. This position is overtime eligible .

Monthly Salary: $3,477 to $4,632 | Steps A - M | Range 40 | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. Step M is typically a longevity step.
In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.

Required Qualifications:

• High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.

• Program Specialty: experience in sports operations/management or coordinating operations and/or sales for events or related.

• Ability to work a flexible schedule including nights, weekends, and holidays.

Preferred Qualifications:

• Bachelors degree.

• Experience in Customer Service.

• Experience within an athletic ticket office.

• Working knowledge of Paciolan computer software.

• Experience coordinating game day ticket operations.

• Experience in ticket sales operations.

• Supervisory or Management Experience.

• Experience in conjunction with a major university athletic foundation with an emphasis on priority seating and ticket-based donations.

Additional Information:

About Department/College/Area/ Campus - wsucougars.com
Area/College: Athletics, Intercollegiate
Department Name: Ticket Operations
Location: Pullman, WA 99163

Application Instructions:

Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1) Resume
2) Cover Letter

• External candidates , upload all documents in the “Application Document” section of your application.
• Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application.
• Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.
• Reference contact information will be requested later in the recruitment process through Workday.

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

Notice of Non-Discrimination

WSU prohibits sex discrimination in any education program or activity that it operates compliant with Title IX. Inquiries regarding Title IX and reports of sex discrimination can be directed to the WSU Title IX Coordinator. More information on WSU’s policies and procedures to respond to discrimination and harassment are available here: Nondiscrimination statement.

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