TICKET SALES
Posted Date: Jan 22, 2025
QUALIFICATION
-
Salary Expectation
Unknown -
Years of Experience
Not provided -
Work Type
Part-time
ABOUT PROGRAM
SPORTS/DEPARTMENT
LOUISVILLE ATHLETICS INTERNSHIP - TICKET SALES
LOUISVILLE ATHLETICS INTERNSHIP PROGRAM
The Ticket Sales & Retention department plays a key role in generating revenue for the Athletic Department by proactively reaching out to prospective and current Season Ticket Members for ticketed sports. This position is responsible for fostering relationships with alumni, fans, donors, and other supporters of University of Louisville Athletics. The members of this department are expected not only to be exceptional salespeople but also to deliver outstanding customer service to all clients to ensure fan retention and to establish a positive experience with the brand.
- Learn to conduct outbound sales and renewal calls to potential and existing Season Ticket Members to generate new seat sales, upgrades, and achieve assigned revenue goals for sports included but not limited to, Football, Men’s Basketball, Women’s Basketball, Volleyball, and Baseball.
- Develop ability to use CRM (Salesforce) to maintain accurate and detailed records of customer interactions and transactions. In addition, use the tool to manage a pipeline, follow up on leads and fan inquiries.
- Gain understanding of Ticketmaster and Archtics software.
- Attend gameday functions and other athletic events to build rapport with fans and assist with on-site engagement and service.
- Gain experience working closely with multiple departments (including Business Intelligence, Marketing, Facilities, and the Cardinal Athletic Fund) to execute a year-round sales and service plan that maximize revenue and retention.
LOUISVILLE ATHLETICS INTERNSHIP - TICKET SALES
LOUISVILLE ATHLETICS INTERNSHIP PROGRAM
The Ticket Sales & Retention department plays a key role in generating revenue for the Athletic Department by proactively reaching out to prospective and current Season Ticket Members for ticketed sports. This position is responsible for fostering relationships with alumni, fans, donors, and other supporters of University of Louisville Athletics. The members of this department are expected not only to be exceptional salespeople but also to deliver outstanding customer service to all clients to ensure fan retention and to establish a positive experience with the brand.
- Learn to conduct outbound sales and renewal calls to potential and existing Season Ticket Members to generate new seat sales, upgrades, and achieve assigned revenue goals for sports included but not limited to, Football, Men’s Basketball, Women’s Basketball, Volleyball, and Baseball.
- Develop ability to use CRM (Salesforce) to maintain accurate and detailed records of customer interactions and transactions. In addition, use the tool to manage a pipeline, follow up on leads and fan inquiries.
- Gain understanding of Ticketmaster and Archtics software.
- Attend gameday functions and other athletic events to build rapport with fans and assist with on-site engagement and service.
- Gain experience working closely with multiple departments (including Business Intelligence, Marketing, Facilities, and the Cardinal Athletic Fund) to execute a year-round sales and service plan that maximize revenue and retention.
University of Louisville External Relations 2024–2025
| Person | Role |
|---|---|
|
Lottie Stockwell |
Senior Associate AD/External Relations |
|
Brooke Valentine |
Assistant Director of Operations, External Relations |
University of Louisville Ticketing 2024–2025
| Person | Role |
|---|---|
|
Erika Fitzgerald |
Assistant AD/Membership & Services |
|
Neil Rohrer |
Director of Ticket Operations |
|
Sam Keeton |
Director of Ticket Operations |
|
Dan Cerwinske |
Director of Ticket Retention and Sales |
|
Dylan Bickel |
Director of New Business |
|
Nick Franchak |
Assistant Director of Ticket Operations |
University of Louisville External Relations 2023–2024
| Person | Role |
|---|---|
|
Lottie Stockwell |
Senior Associate AD/External Relations |
|
Brooke Valentine |
Assistant Director of Operations, External Relations |
University of Louisville Ticketing 2023–2024
| Person | Role |
|---|---|
|
Brad Barber |
Assistant AD/Tickets/Alumni Relations |
|
Erika Fitzgerald |
Assistant AD/Membership & Services |
|
Neil Rohrer |
Director of Ticket Operations |
|
Sam Keeton |
Director of Ticket Operations |
|
Dan Cerwinske |
Director of Ticket Retention and Sales |
|
Dylan Bickel |
Director of New Business |
|
Nick Franchak |
Assistant Director of Ticket Operations |
University of Louisville External Relations 2022–2023
| Person | Role |
|---|---|
|
Lottie Stockwell |
Senior Associate AD/External Relations |
University of Louisville Ticketing 2022–2023
| Person | Role |
|---|---|
|
Brad Barber |
Assistant AD/Tickets/Alumni Relations |
|
Erika Fitzgerald |
Assistant AD/Membership & Services |
|
Dan Cerwinske |
Director of Ticket Retention and Sales |
|
Dylan Bickel |
Director of New Business |
|
Neil Rohrer |
Assistant Director of Ticket Operations |
|
Sam Keeton |
Assistant Director of Ticket Operations |
|
Nick Franchak |
Assistant Director of Ticket Operations |
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